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yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven supervisor eager to contribute exceptional customer service, team building, and leadership skills towards actively contributing to a successful organization in optimizing operational and financial productivity


ø  offer numerous years of customer service experience with expertise working in fast-paced, constantly changing  environments

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and direct top-performing teams

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  ensure safe, clean, and sanitary working conditions at all times; thorough knowledge of emergency medical techniques

ø  dynamic communication and relationship management skills

ø  demonstrated ability to perform multiple concurrent responsibilities under heavy pressure

ø  proactive team player equally effective in independent and collaborative settings

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint, access, outlook)

professional experience                

american medical response, king county, wa                                                                                      1991 c present

advanced cardiac life support emergency medical technician (1991 c present)

part-time supervisor (2005 c 2008)

public relations (2002 c 2005)

  • in recognition of outstanding performance, entrusted with a broad range of duties within the nation s leading medical transportation company
  • served as staff supervisor responsible for scheduling, budget administration, employee development, and performance evaluation for a 350-member team
  • played an instrumental role in driving customer service initiatives, including the implementation of ken blanchard s raving fans philosophy


maple valley fire department, maple valley, wa                                                                                    1989 c 1993

lieutenant firefighter

  • applied depth of knowledge regarding firefighting strategies towards effectively responding to emergency situations and preventing potential hazards
  • provided direct fire suppression, emergency medical services, hazmat handling, public education, staff training, and equipment maintenance
  • selected to perform as station supervisor responsible for oversight of all aspects of operations


american medical response seattle, wa          

supervisory training                                                                                                                           2005

public relations training                                                                                                                     2002

advanced cardiac life support certification                                                                                        1999


pierce college tacoma, wa                                                                                                                   1990

emergency medical technician certification


maple valley fire department, maple valley, wa                                                                                    1989

firefighter training



yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000







hiring agent name


company name


city/state/zip code


dear hiring manager:


i am currently seeking a challenging career opportunity as a manager and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include strong supervisory experience in high-pressure environments.  i have extensive experience working as an emergency medical technician with an excellent supervisory record.  i excel at training and leading highly productive teams that deliver superior customer service.  my excellent communication skills have consistently proven instrumental in my ability to coordinate all aspects of operations.  i m flexible to work varied shifts, adept at performing multiple concurrent duties, and excited to bring my passion for motivating staff to another arena. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to sonic as it grows in the region, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy

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