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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx



accomplished business analyst with exceptional consulting talents eager to contribute dynamic project leadership, client relations, and analytical expertise toward supporting the employer in achieving desired results.


areas of strength


         process analyses & reengineering

         policy & procedure development

         multiple-vendor software initiatives

         project planning & budgeting

         user acceptance / qa testing

         project scheduling and reporting

         client training and relations

         quality assurance audits

         risk assessment and mitigation

         business requirements definition


professional experience


confidata, inc., atlanta, ga, 2008 to present (contract)

business analyst

         applied superior analytical thinking abilities to conduct quality assurance audits of client data critical to supporting premium billing, reporting and analysis.

         diligently performed user acceptance testing to ensure flawless program operations vital to identifying and qualifying members.


zurich financial services, schaumburg, il, 2007 to 2008 (contract)

business analyst  

         as contributor to underwriting support optimization (uso) project, realigned roles and responsibilities within underwriting process to elevate consistency and build capacity; project affected 1,200 employees in 27 offices with a value proposition of $42 million.

         leveraged outstanding leadership talents in conducting comprehensive quality assurance audits of team assistants and underwriting assistants to validate accuracy and efficiency of procedures; trained and mentored new hires to expedite transition to project.

         consistently reviewed, updated and enhanced quality assurance procedures and training materials.

         wrote test scripts and performed user acceptance qa testing to validate code integrity, provide feedback to programming team, and resolve deficiencies.

         exercised sound judgment to continuously evaluate training materials, document gaps, and update missing and incorrect information.

         traveled extensively to nationwide office locations and composed weekly status reports pertaining to quality assurance team and participant audit scores.




yyyyyy x. yyyyyy ~ page 2 of 2


professional experience continued


open world, ltd., americas; bath, uk, 2001 to 2007

senior account manager / business analyst

         managed international project teams (united kingdom, sri lanka, north and south america) to define business requirements and project scope for travel and hospitality e-commerce solutions; traveled extensively.

         established deliverables, monitored project schedules and budgets, and clarified functional requirements for interactive web sites based on information-gathering sessions with clients and technical team members.

         demonstrated exemplary organizational strengths in collecting and synthesizing client data, generating test scripts/plans, and executing test cases manually.

         spearheaded development of complex information architecture and user experiences, as well as functional specifications, user case scenarios, site maps, and wire frames.

         leveraged well-honed project leadership expertise to formulate project plans, implementation schedules, and cost estimates; oversaw budgets and proficiently performed complete risk management.

         maximized client satisfaction by conducting regular quality assurance and compliance audits.

         championed significant software enhancements and improved company s product portfolio by building and nurturing strategic alliances with selected vendors.

         combined excellent communication, negotiation and interpersonal skills to deliver client presentations and administer sales contracts.


cais internet, arlington, va, 2000 to 2001

account manager

         actively contributed to corporate revenue gains by facilitating sales of high-speed internet access, static ip s, streaming video, and vpn products to hospitality industry market.

         trained and educated hotel/resort personnel in product use and sales techniques.

         regularly visited clients to fortify key business relationships and identify untapped sales opportunities; quickly and successfully boosted regional revenues by 27%.

         relied upon as troubleshooting liaison between client and technical support department; diligently followed-up with clients to ensure and optimize satisfaction.



bachelor of arts degree, auburn university


computer skills


microsoft office suite (excel, word, powerpoint, access); microsoft visio; zurich proprietary software

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