career objective                              

recent graduate with degree in marketing eager to contribute creative, analytical, and client relations skills toward actively supporting a progressive organization in increasing brand awareness and financial performance

profile                                                

ø  offer solid practical background in customer service, along with extensive academic studies in marketing

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; demonstrated ability to anticipate and respond to client-specific needs

ø  proactively industry monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  motivated team player equally effective in independent and collaborative settings

ø  sharp technical proficiencies including ms office, insert any others (photoshop, dreamweaver frontpage, etc.)

education                                           

north central college, naperville, il                                                                                2009

bachelor of arts in marketing; understudy in drawing

• member, mu kappa tau international marketing honors society

professional experience                

sprint pcs, aurora, il                                                                                                   6/08 c present

sales representative   

• provide courteous, knowledgeable customer service for existing and prospective clients
• achieve consistently low churn rates by working closely with customers to make personalized recommendations
• efficiently resolve bill and phone-related issues

 

fry's electronics, downers grove, il                                                                              6/07 c 6/08

sales representative   

• successfully assisted consumers in identifying optimal hardware and software products to meet individualized needs; maintained outstanding levels of customer satisfaction
• granted top sales honor of the year (2007)

 

eatel telecom, gonzales, la                                                                                         5/98 c 11/06

level ii technical support      

• provided expert technical assistance for residential customers with internet, cable television, and telephone products and services
• actively supported fiber-optics, networking, security, routers, cable set up, installations, and email; investigated issues and coordinated efficient repairs