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yyyyyy x. yyyyyy                                                       0000 xxxxxx xxxx , xxxx , xxxxx 00000



dynamic information technology services executive eager to contribute expertise in steering operations, driving business growth, directing projects and building top-performing teams in maximizing profitability


career profile

ø  b.a. degree.

ø  over 18 years of career background in all facets of information technology management.

ø  experience in strategic planning, process improvement and project management.

ø  career built with major firms including microsoft and xerox and entrepreneurial ventures.

ø  expertise in team development/leadership and implementation of advanced it systems/applications.

ø  leader in critical initiatives for client/server networks and the internet.

ø  proven capacity to effectively develop functional and technical specifications.

ø  deliver exceptional technical guidance/support for large-scale environments.

ø  initiatives have made significant positive impact on bottom-line performance.

ø  demonstrated needs analysis, problem identification and solution skill sets.

ø  record of progression to managerial assignments of increasing authority and responsibility.

ø  coordinate new technology, strategic planning and alignment of it with organizational objectives.

ø  outstanding communications and interfacing capacity.


technology skills

process engineering

  six sigma

  microsoft operations framework

  microsoft solutions framework


  instructor training

  service excellence

  data center build out/management


  microsoft vista

  microsoft xp

  microsoft 2000

  adobe flash

  adobe photoshop

  microsoft frontpage

  microsoft expression web

  content delivery technology

  microsoft nt

  microsoft project

  microsoft excel

  dbase iv

  microsoft power point

  microsoft word

  microsoft access

  microsoft visio

  microsoft exchange

  managing microsoft outlook

  technical support troubleshooting


  business objects

  quick arrow

  ip networking

  novell 4.x sysadmin

  symantec netbackup

  symantec cluster server

  symantec volume manager


professional experience

imagespan                                                                                                                                                  2008

director, professional services and product management

       retained to oversee architecting/development of licensestream product demo.

       make well-received presentations to c-level executives on solution value and connection to strategic content initiatives.

       design and launch effective statements of work for licensestream enterprise and licensestream production.

       coordinate with sales team on pipeline/service product development utilizing

       aid engineering in developing expectation setting parameters with sales enabling correct sales with predictable delivery.


internap corporation                                                                                                                                     2008

director, product management for professional services

       recruited to deliver revenue goals for professional services organization.

       identified customer requirements and developed repeatable suite of services resolving customer issues.

       reported on product lifecycle/development lifecycle of professional services products.

       successfully released digital asset management system for corporate cdn.

       architected custom content/development solutions utilizing internal and external experts.

       identified/qualified key partnerships to expand solution catalog and produce incremental revenue.


yyyyyy x. yyyyyy

page two


limelight networks                                                                                                                             2007 - 2008

director, professional services

       tasked with full p&l responsibility.

       recruited and developed exceptional technical team.

       facilitated persuasive presentations to c-level executives on solution value.

       authored statements of work/standard terms and conditions for professional services.

       conducted in-depth forecasting for sales team covering pipeline and service product development.

       coordinated with product management/engineering teams to ensure high quality services and products.


symantic corporation                                                                                                                         2004 - 2007

manager, central united states and canada, enterprise consulting services (2005-2007)

       promoted to expedite delivery management and execution of enterprise consulting services.

       directed sow generation/review while leading team of 23 architects, project manager and deployment consultants.

       orchestrated $14mm budget for central u.s. and canada.

       captured $1.8mm engagement for architecture and implementation services over a 5-month period.

       achieved 40% y-o-y revenue growth for central u.s. region.


senior project manager enterprise consulting services (2004-2005)

       hired to oversee facets of the project life cycle while delivering remediation of difficult situations.

       managed $1mm federal contract with four teams in a combat zone.

       managed service improvement initiative with a $1bb annual year hedge fund customer increasing their backup success from 40% to 98% in eight weeks.


microsoft corporation                                                                                                                        2001 - 2004

senior program manager ww managed support (2003- 2004)

       advanced to spearhead next generation of microsoft premier support services and act as program manager for premier total.

       developed and launched design and supportability review for exchange 2003, a microsoft best practice for 2004.

       architected datacenter high availability program with a new enterprise global support structure within microsoft.


complex solutions manager u.s. (2002-2003)

       promoted to facilitate multi-vendor solution environment with largest enterprise customers.

       launched holistic solution to meet customer s requirements for acquisition/deployment of datacenter servers.


premier support manager - central region (2001-2002)

       retained to direct team of 20 premier development and system consultants, manage customer escalations, negotiate service contracts and oversee product customer satisfaction in accounts.

       expanded business in one year from $1.7mm in contracts and eight resources to 24 resources and contracts at $5.7mm in support and services.



earlier background

prior to 2001, served as principal consultant c network solutions, xerox connect, management consultant/engagement manager, ikon technology services and as manager, advanced computer systems.  beginning career assignments were with the u.s. navy in a variety of responsible roles.




auburn university, auburn, al                                                                        

bachelor of arts, political science, concentration in constitutional law, 1995


yyyyyy x. yyyyyy                                                       0000 xxxxxx xxxx , xxxx , xxxxx 00000




cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an information technology management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 18 years of highly successful it management experience and proven technical expertise in demanding environments. to complement this background, i possess demonstrated expertise in strategic planning, revenue expansion, process improvement, architecture, product development and presentations to c-level executives, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy












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