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Yyyyyy x. yyyyyy                                                    

                                                                                                                              Xxxxxx, Xxxxxx xxxxxx



Business Development Executive / Relationship Cultivation Expert

Sales & Marketing Methodologies ~ Market Penetration Client ~ Retention Strategies


Strategic Management Executive with expertise specifically related to driving business, increasing bottom-line revenues, developing and fostering client relations, and efficiency best practices eager to contribute to the success of a progressive company. 


Networking Expertise

Lead Generation

Product Development

Strategic Alliances

  Business Development

  Client Cultivation

  Account Management

  B2B & B2C Sales

 • Relationship Management

  Presentation Skills

  Extensive Sales Campaigns

  Referral Base Expansion


Qualifications Profile


Ø  Strong analytical background with specialized experience in C-level executive relations, tactical product branding and exposure initiatives, sales and marketing methodologies and conflict management and effective communication techniques.

Ø  In-depth marketing expertise with the ability to work independently on multiple projects simultaneously with specialized knowledge of outside sales methodologies, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally.   

Ø  Comprehensive understanding of the business development arena due to advanced training regarding information management, communications, and marketing practices.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of high-standard operational protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software applications and platforms. 


Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Select Accomplishments


Ø  Member, 110% Club 2002, 2003, 2004, Member, 100% Club 2005, 2007

Ø  District currently ranked 13th in 2009 (Orders, Transitions and Revenue) nationally out of 45 districts in KCI USA

Ø  Proven Capital Sales Results, KCI USA, 3rd Quarter 2009, $473, 211 in capital sales revenue for Renown Regional Medical Center

Ø  District Total Revenue Growth in 4 of 5 Territories greater than 10% Year over Year 2008-09. 

Ø  Proven success with KCI, President s Inner Circle 2003, and #1 Representative in Region E1 at 156.2% to plan.

Ø  Featured in McKnight s Long Term Care News, March 2007 Issue

Ø  Regional relationships with Regional Skilled Nursing Facility Chains including: Pinnacle Healthcare, Prestige Healthcare, Avamere Living LLC, Nevada Healthcare Cooperative, and Evergreen Healthcare LLC,

Ø  Mentored and coached 13 new hire AE s in Region E1 on territory planning, account development, relationship selling and competitive awareness, 2004-07.




Professional Career Track


District Sales Manager, Active Healing Solutions of KCI (Kinetic Concepts Incorporated)      2007-2009


- Directly responsible for training, mentoring and development of 5 Account Executive and 8 Clinical Account Managers within a 6 state territory.


  Primary responsibilities include development and implementation of internal policies and procedures to increase product exposure to key client segments.

  Generated new business opportunities in an outside sales role related to rental and sales for Vacuum Assisted Closure Device, Bariatrics and Surface rental and purchase revenues.   

  Formulate and strengthen regional business relationships within the healthcare industry within Wound Care Centers, Hospitals, Home and Long Term Care Facilities.

  Made sales presentation to C-level executives and implemented national alliances for growth in sales, production and branding awareness.

  Researched and developed industry profiles and established a strong client portfolio.

  Continually reviewed techniques with colleagues to develop higher sales that addressed client needs. 


Account Executive, Extended Care of KCI                                                                                 2002-2007


- Actively managed all business-to-business operations of a territory with 215 active skilled nursing facilities and rehabilitation accounts in SW Washington, Xxxxxx, and Northern California.


  Primary responsibilities included comprehensive oversight of credit and collections on revenues, providing educational in-services, strategic placement of products as well as conversion of competitive accounts.

  Worked with Corporate Management to maintain current accounts and convert new accounts to KCI VAC, surfaces, and bariatric products.

  Developed Physician support from within the territory physician community for VAC use in skilled nursing facilities through various educational in-services as well as numerous professional member affiliations. 

  Prioritized and delivered multiple product messages with regard to VAC (Vacuum Assisted Closure), Wound Care surfaces and Bariatric products.

  Responsible for all territorial business development of product penetration to untapped demographic areas.


Senior Sales Representative, GlaxoSmithKline Pharmaceuticals                                             2000-2002


- Successfully launched Advair to an 18% market share as well as achieved consistent growth in allergy product Flonase through 2 consecutive years within territory. 


  Primary responsibilities included strategic planning of national account acquisitions including development and execution of marketing programs to promote numerous pharmaceutical brands.

  Utilized extensive networking knowledge to form and secure new business relationships throughout assigned territories.

  Actively participated in multiple organizations and committees and acted as SME in various capacities including advisement of formulary coverage and costs associated with certain adult and child illnesses.


Earlier Experience


- Medical Services Representative, PDI/Pfizer       


- Account Executive, Entertainment Publications      


Academic Training


n Numerous Coursework in Business and Management, ASPIRE to Management, KCI

n Top Graduate and selected for Inaugural Class of top performing Account Executives. Coursework included:

n Human Resource Basic Functions

n Structures of Field Management

n Accountability in Field Selling

n Competitive Sales Coaching

n Talent Selection C Interviewing for Success

n Behavioral Advanced Interviewing

n Strategic Account Development

n Contributing Through Others

n Coaching for Performance



Steven Tolleson









Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within various industries as a marketing and relationship expert.  I have also worked as a technical advisor in numerous forms, so I understand this subject matter from many different levels.  I am eager to apply my specialized skill set in communications, marketing, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike.  As you can see from my resume, I have a solid track record of producing exceptional results both in terms of generating revenues as well as significantly expanding key accounts through a considerable network of C-level clientele.

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Steve Tolleson



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