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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •

Operations Management/Business Development/Sales & Marketing

Administrative Management ~ Organizational Efficiency ~ Human Capital Development

Results-driven Operations Professional eager to offer cross-functional leadership, account management, relationship cultivation and communications to a progressive organization.  Particularly astute at developing and implanting client retention and loyalty programs as well as market penetration.  

Key Transferable Skill Sets


Strategic/Feasibility Plans • Leadership Principles • Retention and Loyalty Focused • Extensive Business Analysis

Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development

Data Gathering and Analysis • Time Management Effectiveness • Market Penetration

Office/Administrative Support • Competitive Intelligence Assessments

Qualifications Profile


         Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, networking strategies, group dynamics, efficiency practices, market exposure techniques, conflict management and effective communication techniques, budget and timeline adherence and strategic planning.

         Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk as possible.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

         Technology savvy and proficient in numerous software applications and platforms: MS Office, Oracle, QuickBooks, Quicken, Visio.

Transferable Competencies


         Manage high level business facets including in-depth analyses related to departmental budgets, financial lines and marketing plans.

         Possess extensive understanding of daily business functions including P&L, balance sheet, inventory, A/R and A/P as well as average pricing and margins.

         Evaluate and motivate sales forces by conducting periodic reviews of team members as well as align individual activities with quarterly and year-end sales objectives.

         Develop in-depth marketing and business development plans by thoroughly analyzing market trends, demographic, and psychographic information.

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in operational analysis, strategic planning, financial feasibility assessments, effective customer service methodologies, conflict management and effective communication techniques and research and data analysis.

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

Select Career Contributions


         Handled day to day operations which included sales, service, delivery of bottled water and coffee.

         Maintained customer s equipment, completed accounts receivables, accounts payables and balanced books monthly as well as created budgets and analyzed profit and loss and balance sheets.

         Mentored and challenged team to achieve goals, developed knowledge and understanding of how business operates and the importance of customer satisfaction.

         Managed six supervisory personnel, one trainer and 48 Customer Care Representatives responsible for handling 2,500 calls per day on average.

         Consistently exceed internal performance goals relative to call quality and customer service factors.


Professional Summary



Aspen Springs, LLC                                                                                                                           2003-2010


Second Shift Manager

Render s Warehouse Markets                                                                                                        2004-2007


Routes Sales Training Manager/National Sales Center Manager/Dispatch Supervisor/Customer Care Supervisor

Suntory Water Group                                                                                                                    1985-2001


Primary Job Functions: Strategic Planning, Creation of Business and Marketing Materials, Sales Process Training, High Level Analyses, Feasibility and Viability Plans, Client Cultivation and Retention Processes, Both Short Term and Long Term Budget Planning and Management Initiatives for Business Solvency, Valuation and Competitive Intelligence Assessments, Project Management and Adherence, Human Capital Training Programs, Customer Needs Analyses, Competitive Analyses.   




















Yyyyyy x. yyyyyy








Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations Management, Business Development, Administrative Oversight, Client Support and Project Management.  My primary focus involves working directly with personnel and customers and conducting thorough needs analyses in order to develop ongoing supportive plans.  I am now actively seeking a new application for my specialized background. 

 I am skilled at numerous training and development processes including process evaluation, financial analysis and feasibility planning, project adherence, human capital support and continuous follow up to ensure viability of services.  Additionally, I have experience in management, strategic planning, client support, implementing efficiency best practices, and various operational and functions.   

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


William Gunnett









Yyyyyy x. yyyyyy




Dear  NAME:


Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in planning and execution of in-depth and high pressure projects, solid communication and relationship cultivation skills, human capital management and development, along with the ability to collaborate with and motivate teams and a concise understanding of various business environments.   

My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings, crisis mitigation and containment, relationship building, and aligning my work ethic to company and client needs.


I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.


William Gunnett










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