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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx


client-focused, results-driven leader eager to contribute proven fiscal management, customer service, and administrative support talents toward assisting a progressive financial institution in a rewarding personal banker role.




ø  contribute sharp fiscal management talents toward effectively analyzing individualized consumer needs, as well as possessing diverse personal banking, escrow, and financial liaison skills.

ø  expertly display comprehensive knowledge of investment options and loans / mortgages, as well as successfully oversee wide-ranging consumer financial accounts.

ø  able to establish and maintain valuable associations with customers and business teams.

ø  adept at multitasking within fast-paced, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

ø  skillful in microsoft office (word, excel, powerpoint, outlook) and impact software, as well as 10-key touch.

ø  holds current notary public license (state of arizona).


professional experience


escrow officer

capital title agency, scottsdale, az                                                                                              2007 c 2008

grand canyon title agency, phoenix, az                                                                                                   2006

security title agency / tsa title agency, scottsdale, az                                                             2003 c 2005


ø  applied dynamic fiscal management talents toward directing all escrow activities from presentation of accepted sales contracts through to finance closing and recordation, along with proactively networking among top-performing title department personnel to ensure clear titles at all times.

ø  contributed solid organizational liaison skills instrumental in profitably communicating with clients, real estate agents, lenders, hoa, and insurance agencies to guarantee seamless financial processes at all times.

ø  optimized escrow efforts by submitting paperwork by set deadlines, as well as efficiently contacting all involved parties to provide further information in accordance with eventual key exchanges.


personal banker

home national bank, scottsdale, az                                                                                               2006 c 2007


ø  utilized strong targeted prospecting, presentation, and interpersonal relationship-building skills to boost organizational profits within a high-volume midwest- and southwest-based financial institution.

ø  played an instrumental role in generating significant revenue by actively consulting among a broad-based clientele to define and capitalize on individualized needs while delivering quality sales presentations.

ø  selected to assist team-driven efforts in the rewriting of an operational mission statement, along with developing / implementing key financial objectives for maximum goal attainment and continued business success.


client services representative

johnson bank, scottsdale, az                                                                                                        2001 c 2003


ø  demonstrated superior administrative support abilities toward accurately performing diverse client banking transactions such as deposits / withdrawals, wire transfers, statement reconciliations, cashiers checks / savings bond sales, and check re-orders.

ø  strategically steered customer service success by proficiently handling client requests and effectively resolving business challenges per strict corporate and federal financial regulations.


window / close-out clerk & on-the-job instructor

united states postal service, scottsdale, az                                                                               1983 c 2000


ø  drove organizational success by handling wide-ranging customer service support efforts to include postage sales, mail certification / registration, and foreign / domestic package distribution, as well as promptly directing claims activities for damaged items and handling the resolution of varied delivery-based challenges.

ø  facilitated the productive training / development of new personnel, along with implementing and maintaining high-quality standards for all associates to provide consistency within business operations.

ø  ensured the proper documentation of all accountable monies through consistent recordkeeping practices.



~ additional professional roles with the united states postal service held prior to 1983 ~

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