Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

Credentialed Information Technology professional eager to contribute technical expertise, as well as strong Project Management and Interpersonal Relation / Communication Skills toward supporting an employer in maximizing overall corporate performance with a rewarding and successful Networking / Network Administrator role.

 

 

Ø  Offer solid Information Technology experience, including extensive expertise within Technical Support, Troubleshooting, Organizational Liaison, and Client Relations / Customer Service Support capacities.

Ø  Contribute precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills to any professional information technology environment.

Ø  Demonstrate profitable client-based technical needs assessment and successful interpersonal relationship-building techniques to achieve outstanding operational results.

Ø  Capable of staying focused and maintaining a calm demeanor in fast-paced, high-pressure situations while exhibiting diplomatic and objective customer / client services interaction at all times.

Ø  Expert at performing independently or within a team to exceed all operational goals and IT-based objectives.

 

~ Key Technical Knowledge and Professional Certifications~

 

Key Knowledge Areas

Software / Hardware / XP Fundamentals

Microsoft 2003 Desktop Applications (Word, Excel, Access, PowerPoint, Outlook 2003 Advanced)

Microsoft Windows XP Professional Implementation and Support

Microsoft Windows XP Operating Systems User Support

Microsoft Windows 2003 Server Management and Support

Microsoft Windows Server 2003 Network Infrastructure Implementation, Management, and Maintenance

Help Desk Support

 

Certifications

Microsoft Certified Professional / Microsoft Certified Desktop Technician / Microsoft Certified Windows Server 2003

Support Center Analyst

 

Certifications-in-Progress

Microsoft Certified Systems Administrator / Microsoft Technical Specialist: Windows Vista / CompTIA (A+)

 

 

Ø  Demonstrate dynamic communication skills and technical expertise in providing high-quality installation, repair, and troubleshooting support of Windows and Mac Operating Systems for both clients and technicians within a fast-paced, high-volume call center.

Ø  Actively respond to customers and internal personnel concerns regarding new corporate-based voice, data, and television services, including digital IPTV, U-Verse, cVoip, and cutting edge, web-based Interactive Internet / TV.

Ø  Effectively maintain responsibility for all troubleshooting and maintenance of complex TCP / IP-based Networking, along with various Routers Support, Wireless, End-User Computers, and Client Email activities.

Ø  Optimally perform necessary liaison activities between customers and technicians to ensure outstanding levels of operational service at all times, including receiving numerous certificates of recognition for efficiently and courteously handling a wide variety of client concerns.

Ø  Achieved a substantial promotion to a corporate-based call queue designed for customers with frequent and hard-to-diagnose problems, along with successfully exceeding all set metrics majority during employment.

 

~ Additional Key Experience ~

 

Field Resource Technician, Tremco, Inc. / Weatherproofing Technologies, Inc.                        2001 C 2003

Job Foreman, Ganser Roofing, Inc. / AAC Environmental, Inc.                               1996 C 1999 / 2000 C 2003

Asbestos Abatement Supervisor, Robinson Brothers Environmental, Inc.                                 1999 C 2000

 

 

Microsoft Information Technology Training Academy                                                         PC Pro Schools

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging and rewarding Networking / Network Administrator role within a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

I offer solid Information Technology experience, including extensive expertise within Technical Support, Troubleshooting, Organizational Liaison, and Client Relations / Customer Service Support capacities.  In addition, I present an established record of contributing precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills within a fast-paced, high-volume professional environment.

 

You will find me to be a results-driven, solutions-focused, and detail-oriented team player who combines profitable client-based technical needs assessment and successful interpersonal relationship-building techniques to achieve outstanding operational results in alignment with overall corporate IT goals. For these reasons, I am confident that I will prove to be an incredible asset to your professional team.

 

I look forward to hearing from you in order to discuss an available opportunity for which I am qualified.  I may be reached as indicated, and thank you in advance for your time and consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

Date

 

 

Contact Name

Company Name

Address

City/State/Zip Code

 

Dear _______________________________:

 

I would like to thank you for providing me the opportunity to interview with you and discuss the TITLE OF POSITION APPLYING FOR position currently available within your organization.  Having gained a deeper insight into the job requirements and your objectives, I am confident that you will find me to be an incredible asset toward achieving your organization s set Information Technology goals and desired operational outcomes.

 

As previously discussed, I am a results-driven, solutions-focused and detail-oriented professional who offers solid Information Technology experience, including extensive expertise within Technical Support, Troubleshooting, Organizational Liaison, and Client Relations / Customer Service Support capacities.

 

I pride myself on contributing precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills within fast-paced, high-volume professional environments, and I am confident that I can achieve extraordinary success in a challenging and rewarding Networking / Network Administrator role within your organization.

 

Should you have any additional questions, please feel free to contact me at your earliest convenience.  I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy