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Yyyyyy x. yyyyyy

                                                                                                                                           xxx-xxx-xxxx

abc@xyz.com

 

Senior Network / System Engineer

Dynamic Technology Engineer and Strategic Planner with years of demonstrated success in large scale contracts.  Capable of completing assignments on time and on budget.   Subject matter expert regarding plan specifications, problem solving, as well as customer service, loyalty, and retention.  Astute at developing communications protocols to ensure all resources are regularly kept in the information loop.  

  Database Administration

  Software Troubleshooting

  Client / Server Solutions

  Technology Integration

  Network Administration

  Network/Systems Security

• Process Workflow Reengineering

  Advanced Network Design

  Disaster Recovery Procedures

 

Qualifications & Profile

 

Ø  Strong project management background with the ability to work independently on multiple projects, with specialized knowledge of project management, organizational change management, communication protocols, strategic planning as well as fiscal management of multiple facets of operations.

Ø  Possess an extensive knowledge of technology engineering practices, policies, and regulations and can apply this knowledge in terms of production efficiency, forecasting and projections, as well as feasibility analyses. 

Ø  Conducts numerous phases of product launches including technical development, scheduling, addressing and resolving technical challenges, and negotiation of cost.  

Ø  Effectively manage the project lifecycle in order to complete assignments on time and on budget.

Ø  Regularly schedule reviews and tracks progress of particular projects.

Ø  Provide project leadership to employees including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 

Ø  Effectively lead top-performing teams in concerted efforts to maximize company revenues.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt and develop necessary skills to diverse organization needs.

Ø  Ability to work independently on multiple engineering projects simultaneously and efficiently. 

Ø  Possess in-depth knowledge of market deployments, cross-functional team leadership, as well as Vendor Relations Management.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Technology savvy and capable of performing upgrades in multiple software systems and platforms.

 

Key Skill Sets    

 

Ø  Troubleshooting expertise in a wide variety of Windows Systems, easily adaptable to new software technologies.

Ø  Serve as the regional (VA, D.C, MD) technical advisor to field technicians to Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 2000, MS Office, e-mail, IE, LAN connectivity, network/personal printer, data recovery, and hardware/peripherals.

Ø  Provide support with computer HW/SW installations for over 3000 highly demanding customers.

Ø  Set up and deploy workstations and laptops for customer s new hires.

Ø  Train new technicians to follow and maintain proper procedures to support customers and computer systems.

Ø  Software: Sieble, Ghost, Cisco VPN client, Safe Guard Encryption, Encryption Plus, Nortel Access Manager, MS Office, Internet Explorer, Mozilla FireFox, Windows Firewall, Zone Alarm Firewall, SameTime Client.

Ø  Programming Language: HTML, Turbo Pascal, and Basic.

Ø  Basic configuration of Cisco routers and switches; configuring router with RIP, IGRP, Static route, and switched VLANs.

Ø  Microsoft Windows Active Directory (create user/computer account).

 

 

 

 

 

Professional Career Track

 

Senior Field Engineer, National Support Services                                                         2009-Present

 

  Primary responsibilities include comprehensive support for desktop/laptop, LAN printers, LAN connectivity-related problems in a 3000-user environment. 

  Provide support to all VP s and above. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 2000, MS Office, e-mail, LAN connectivity, and hardware/peripherals.

 

Senior Field Engineer, Northrop Grumman Corporation                                                    2003-2009

 

  Primary responsibilities included serving as the regional (VA, D.C, MD) technical advisor to field technicians.

  Train new hire and serve as the initial point of contact for resolution of desktop/laptop, LAN printers, LAN connectivity-related problems in a 3000-user environment. 

  Provided support to all VP s and above and troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 2000, MS Office, e-mail, LAN connectivity, and hardware/peripherals.

  Provided continuous assurance of the successful day-to-day operation and viability of the customer machines and network environment according to established Service Level Agreements (SLAs).  Help Desk support Tier 2, 3 and 4.

  Ensured that all phases of support were properly coordinated, monitored, logged, tracked, and resolved appropriately. 

 

Support Specialist, MCI                                                                                                     2000-2003

 

  Primary responsibilities included direct desktop and laptop hardware/software support.

  Provided superior level of customer service and expeditiously resolved escalated tickets.

  Managed PC and server moves when necessary. 

  Set up workstations and laptops for new employees.

  Researched & resolved hardware/software problems.

  Provided high-level end-user support during system outages & upgrades as well as maintained detailed knowledge of all company-owned application software.

  Followed and maintained detailed knowledge of all corporate and departmental policies.

 

Academic & Specialized Training Credentials

 

n Bachelor of Science C Information Technology (Minor C Security Administration, Computer Security) C Strayer University

n Certification C Cisco Network Technician (CCNT)

n Certification C Cisco Network Associate (CCNA)

n Certification C Microsoft C MCSE 4.0

 

 

 

 

 

 

 

 

 

 

 

 

 

Shahriar Ahmed

xxx-xxx-xxxx / abc@xyz.com

 

Information Technology Specialist

Computer Forensics C Technology Solutions C Network Security Protocols

 

DATE

 

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for an IT support position.   This is an area that I am incredibly interested in pursuing and my understanding and proficiency of numerous areas of the technology sector will allow me to view this work from a multi-dimensional perspective.  I am skilled at careful scrutiny and an extremely focused attention to detail regarding this type of work.  Due to this facet of my professional ability, I think you will find that I will bring value to your organization.  

Additionally, I am skilled at increasing company revenues through customer relevant solutions and procedural efficiency practices.  I have worked as a technical expert in various forms within the software and technology industry so I am accustomed to managing others as well as developing and implementing best practices models to increase efficiency and revenues.  I offer years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions to company growth. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is on the cutting edge of the technology sector.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Shahriar Ahmed

 

 

 

Shahriar Ahmed

xxx-xxx-xxxx / abc@xyz.com

          

 

Dear  NAME:

 

Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of all aspects of technology integration and support, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile IT Support Specialist leveraging proven strengths to drive efficiency and increase productivity of operations. I am also astute in Forensic Analysis, Network Security, Client Server Technologies, Database Design and Administration, as well as the design of Graphical User Interfaces. 

 

My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.

 

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.

Sincerely,

Shahriar Ahmed

 

 

 

 

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