Eager to contribute excellent operations leadership talents as well as a Degree in Management toward supporting a dynamic organization in achieving business goals and objectives.

 

 

        Display a collaborative work ethic and exemplary prioritization, problem solving, negotiating, and scheduling skills.  

        Reliably anticipate, plan, and respond accordingly to changing business priorities.

        Exhibit a friendly personality which facilitates immediate rapport with patients from all walks of life.

        Extremely versatile and easily adapt to new roles, responsibilities, software, and environments.

        Assess complex situations to make swift and accurate decisions in time-sensitive environments.

        Reputation for superior initiative, establishing a cooperative climate across multiple departments, and identifying opportunities and business strategies which will result in long-term benefits for the employer.  

        Multilingual C fluent in English, French and Arabic.

        Well-versed in Microsoft Office (Word, Excel and PowerPoint).

 

 

TD Bank North, Mahwah, NJ, 2008 to Present

Product Line Representative

• Provide exceptional customer service and attention by swiftly responding to inquiries regarding account balances, interest rates, charges, statement requests and other issues.
• Assist Shoppers Charge Account (SCA) private label credit card customers as needed.
• Research and promptly resolve customer issues, document resolution, and process customer address and name changes, refund requests, closed accounts, etc.
• Diligently steer regulatory compliance and adhere to strict quality assurance guidelines.

 

Etihad Airways, John F. Kennedy International Airport, 2006 to 2008

Duty Manager C JFK 

• Spearheaded daily operations inclusive of check-in, safety and security, disruption handling and service recovery.

 

Continued

 

 

 

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Professional Experience continued

 

• Leveraged outstanding interpersonal skills to foster, nurture and maintain strong relationships with representatives from other airlines.
• Exercised sound judgment in responding to operational and maintenance issues, constantly focusing on ensuring 100% efficiency, safety, security and service quality throughout full spectrum of operations.
• Developed and maintained effective airport authority and supplier relationships to expedite delivery of products and services.  
• Strategically partnered with Airport Manager to implement established action plan for service improvements.

 

USA 3000 Airline, Newark International Airport and JFK International Airport, 2001 to 2006

NYC Station Manager   

• Proficiently orchestrated 24-hour airline operations at Newark Liberty and John F. Kennedy International Airports.
• Directed, motivated, evaluated and coached six supervisors and one manager.
• Trained new hires in proper handling of VIP passengers, unaccompanied minors and wheelchair-bound passengers. 
• Closely monitored operations on a shift-by-shift basis to ensure safety and timeliness of each departure. 
• Meticulously reconciled station sales including cash deposits and submitted reports.
• Steered compliance with FAA, TSA, IATA, local, state, federal and international regulations. 
• Completed required training to earn credentials as Certified Customer Service Instructor, Certified Ground Security Coordinator, and Certified Complaint Resolutions Officer.

 

Spirit Airline, Newark International Airport, 2000 to 2001

Lead Customer Service Agent and Safety Representative

• Applied sharp leadership talents toward supervising, training, motivating and mentoring staff of eight, coordinating seamless airport operations, and driving efficient check-in procedures.
• Recognized and awarded as Employee Of The Month within one month of hire date.
• Led airline to achieve perfect safety record within six months of being assigned Safety Representative.

 

 

Associate s in Business Management, University of Phoenix, expected graduation May 2010

 

Travel and Tourism Diploma, American Center for Career Training