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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

results-driven subsidized housing specialist eager to contribute strong project management and customer service skills toward actively supporting a progressive organization seeking a motivated and productive team member


ø  offer more than 12 years of experience, with expertise in subsidized housing funding and the lending industry

ø  demonstrated ability to effectively partner with public agencies and private businesses; manage multiple cases from start through finish

ø  strong aptitude for organization and data management; prepare error-free reports, analyses, documentations, spreadsheets, and presentations

ø  depth of knowledge regarding assistance programs including hdap, fhlb, home, and ohfa

ø  ensure compliance with organizational policies and procedures, as well as hud regulations

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

akron metropolitan housing authority, akron, oh                                                                                   6/04 c present

recertification specialist

  • conduct detailed interviews with public housing tenants to calculate current rent and retroactive corrections; proactively re-verify information
  • compile and analyze complex data to generate reports for hud submission; maintain accurate records in line with all governmental requirements

housing choice voucher homeownership coordinator

  • manage multiple concurrent cases in the home for me hcv homeownership program and assist participants with the process of securing ownership of private housing
  • effectively guide homeowners through the lending process from start to closing; coordinate and conduct homebuyer fairs, client orientations, and presentations regarding predatory lending practices and hud requirements
  • apply depth of knowledge in residential financial mortgage financing process and subsidized funding programs, and collaborate with lending partners, counseling agencies, real estate agents, and other specialists to maximize client opportunities


portage community bank, akron, oh                                                                                                     3/03 c 6/04


  • successfully steered all aspects of the collections/recovery process for accounts with outstanding loans, credit card debts, and overdrafts
  • worked closely with lenders to rewrite/restructure contracts, tracked insurance coverage on loan collateral, and resolved legal issues; provided additional support to credit analyst


bank one, akron, oh                                                                                                                            7/96 c 6/02 

collections & client services representative, consumer banking

  • performed early and late stage consumer loan collections duties including skip tracing, payment negotiations, and initiating legal actions; provided excellent customer service and assistance with account issues

managed assets officer / risk analyst / support specialist, business banking

  • successfully executed managed business loan portfolio worth up to $12m; oversaw loan grading and rewrites and contracted attorneys, appraisers, and repossession agents
  • provided additional support to business banking collections department including assisting with research, correcting account errors, and document preparation


university of akron, akron, oh                                                                                                              1996

bachelor of art in psychology

  • member of psi chi; named to dean s list

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