Results-driven, high-performance Manager

 

Retail/Store Management ~ Business Operations ~ Sales and Customer Service

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Ø  Offering a progressive Retail Management background with Circuit City Stores over the span of approximately 17 years, dexxxxxxnstrating not only value as a key staff member, but high degree of loyalty to the employer and a consistent commitment to superior job performance

Ø  Recognized as Top-10 Performer out of 700+ stores for 4 consecutive years based on independent survey by Kenexa for Highest Associate Engagement Scores, clearly illustrating dynamic team building and leadership abilities

Ø  Comprehensive management background, including full P&L accountability, with proven track record of success in expertly defining and implementing proactive strategies to optimize sales, productivity, efficiency, quality of service, and profitability

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Circuit City Stores Inc-Varied Locations, XXXXXX                                                               1991-Present

Store Manager-St Peters; 2004-current

  Drive all areas of operations for high-volume store employing 65+ salaried managers, sales representatives and customer service associates; hold full P&L accountability

  Strategically control inventories and shrink levels for optimal profitability

  Effectively recruit, hire, train, and develop dynamic teams, with a strong focus on delivering superior customer service instrumental to sustaining and growing business

  Continually assess bottom-line results to define and implement targeted action plans for boosting performance across all areas of operation

Operations Manager-Brentwood; 2003-2004

  Proxxxxxxted to steer staffing, inventory control and performance management; held P&L accountability

Sales Manager-St Peters; 1998-2004

Commission Sales Associate-St. Peters; 1991-1998

  Steadily progressed with company from top-performance sales of products and after-market items including accessories and extended warranties to steer sales operations for busy store

  Proactively recruited, trained and coordinated high-production sales force to boost sales performance

 

Prior Background

Commission Sales Associate, Best Buy Superstores
Law Enforcement, United States Air Force

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United States Air Force Leadership School
Non Commission Officer School, US Air Force
General Undergrad Studies, University of Maryland and St. Charles Community College

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