Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx / (xxx-xxx-xxxx ~ abc@xyz.com

 

Proven leader and executive-level manager efficient in creating and maintaining a positive flow of work by utilizing what resources and facilities are available. Organize resources such as facilities and employees to ensure effective production of goods and services. Plan by prioritizing customer, employee, and organizational requirements. Maintain and monitor staff expectations and motivation to fulfill organizational requirements and factors for the measurement of performance and consideration of efficiency versus effectiveness.

 

Business Development        Relationship Management        Strategic Alliances

Product Marketing        Marketing Communications        Channel Enablement

Strategy & Implementation        Contract Negotiation Skills        Partner Program Development

 

Vice President of Operations, 2004 - Present
High Maintenance LLC/Playboy Beauty, Santa Monica, CA
Significant Accomplishments

-         Launched much needed changes to supply chain to increase delivery times and decrease cost by 47% and significantly reduced overhead by 23%; manage 100+ skus in line.

-         Awarded multiple accolades including Employee of the Year (FY05 C FY07) and multiple President Awards .

General Tasks

         Address all operations management (OM) concerns  on 3 continents (US, UK, and Australia) with a focus on strategic, tactical, and short-term operation management such as vendor relations, logistics, and contract negotiations.

         Design operation and improvement of the systems that create and deliver the firm's products/services; oversee shipping and freight transit out of China, Italy, Germany, UK, Australia, and the US.

         Maintain a consistent understanding of the happenings behind the company's core operations and continually actively seek after operations improvement.

         Ensure that business operations are efficient and effective and oversee the management of resources, the distribution of goods and services to customers, and the analysis of queue systems.

 

Vice President Operations/Customer Service Manager, 1998 - 2004

Mantra Entertainment, Santa Monica, CA

Significant Accomplishments

-         Boosted annual revenue by $3MM by deploying customized inbound and outbound sales campaigns.

-         Integral participant and key reason for drastic increase in annual revenue from $1MM to $70MM.

-         Witnessed massive growth of organization from 3 to 90 employees in last 36 months.

General Tasks

• Directed the success of 25 customer service representatives and 3 managers that address 1500 to 2500 inbound customer service calls daily for a multi-million dollar direct response marketing firm.
• Strengthened the professional development and potential of service representatives and IT staff by defining methods for better meeting the needs of more than 4-million member client base.
• Interacted with upper management, executive leaders, and retail distributors within external organizations.
• Controlled inventory and logistics as point of contact for spearheading packaging, distribution, and tracking efforts.

 

**Additional experience as Cargo Sales Agent for America West Airlines**

 

Bachelor of Science in Criminal Justice ~ San Diego State University

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx / (xxx-xxx-xxxx ~ abc@xyz.com

 

 

 

<Date>

 

<<First Name>> <<Last Name>>

<<Title>>

<<Company>>

<<Street Address, Suite #>>

<<City, State Zip Code>>

 

Dear <<Courtesy>> <<Last Name>>,

 

It is with great confidence that I offer my years of executive-level experience and strong ability in financial analysis to your organization. As I pursue the <<Position Title>> within <<Company Name>>, I recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

Experience as Vice President of Operations and Customer Service Manager is the basis for my confidence that I would be a valuable asset to your organization. My career history consists of vast experience in operations oversight. I consistently communicate the corporate vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure that goals are met and developing action plans to achieve those goals. Thereafter, I prepare recommendations for improvements, controls, new methods, and other changes to improve the efficiency of operations.

 

During my career, I ve gained notable experience leading and training other employees in the appropriate procedures related to the overall administration of an economic enterprise. My professional background also includes a proven expertise in supply chains, logistics, expediting projects, interpreting complex rules and regulations, and effectively communicating with other members of upper management and personnel, verbally and in writing.

 

My duties as Vice President of Operations consist of coordinating operations of a complex, interrelated, and interdependent nature, where unknowns and numerous contingency factors were involved. With this experience, I formulate policies and procedures relevant to daily operational and special organizational program based on information of a conceptual nature from varied and complex sources. With vast knowledge of the principles and techniques of administrative management including organization, planning, staffing, training, budgeting, and reporting, and a strong background in fiscal planning, budgeting, and management that I bring to your organization.

 

 

My aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. I welcome more discussion about how my skills can help in meeting the goals and objective of your organization. Until then, should you have any additional questions feel free to contact me at your convenience.

 

Sincerely,

 

 

 

 

 

William L Heureux

Enclosure

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx / (xxx-xxx-xxxx ~ abc@xyz.com

 

 

 

<Date>

 

<<First Name>> <<Last Name>>

<<Title>>

<<Company>>

<<Street Address, Suite #>>

<<City, State Zip Code>>

 

Dear <<Courtesy>> <<Last Name>>,

 

 

Thank you for taking the time to meet with me on. I enjoyed our discussion about, and how I might contribute to your immediate and long-term objectives. As I reflect on the required criteria for the position, I now believe more than before that I would be a very strong candidate.

 

With proven operations, supply chain, logistics, client and personnel relations expertise, I find that I would be very interested in joining your team. I am attaching another copy of my resume to remind you of my strong skills and undeniable ability to produce.

 

I look forward to your call concerning the position you are offering.

 

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy

Enclosure