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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

career profile

 

accomplished operations manager with more than 20 years experience in customer service, purchasing, inventory control, and warehouse operations supervisory roles. recipient of numerous promotions throughout career with a solid work history. possess excellent project management, team leadership, problem resolution, negotiation, inventory control, and organizational skills.

professional experience

 

performance products, van nuys, ca                                                      february 1989-present

manager, customer service (1998-present)

     oversee a customer service team of 8 staff members to provide leadership in a fast paced, high volume call center.

     improved shipping, receiving, and returns issues by establishing and implementing new training programs.

     resolve complex customer issues by providing consultation on customer service calls requiring management intervention.

     create innovative solutions to resolve internal process issues, complex customer complaints, and effectively reduce lost goods claims with prominent common carriers.

     cultivate strong business partnerships with drop-ship vendors to strategically develop and integrate processes and expedite orders.

     administer and track all foreign and domestic damaged claims and lost goods claims.

     manage customer returns by collaborating with the accounting department to ensure all returns and credit card adjustments are implemented to the customer s satisfaction.

     lead customer service and sales operations by working closely with marketing, research and development, and catalog and website departments to ensure order accuracy.

 

account manager (1995-1998)

     lead business development by managing major wholesale accounts and researching market trends to optimize sales opportunities.

     repeatedly awarded cash bonuses for high sales totals.

     consistently generated an average monthly revenue from $60k-$80k, becoming the top salesman for several years consecutively.

     acknowledged as the customer preferred inside sales representative for repeat orders.

     lowest return rate due to sales errors.

 

purchasing specialist (1993-1995)

     enhanced purchasing department by organizing and planning departmental purchase orders of foreign goods and all drop-ship special orders shipped internationally.

     negotiated contract prices on new products and large quantity orders to achieve optimal supply cost control.

     devised innovative marketing materials and collaborated with vendors to develop catalog displays and co-op advertisements.

     conducted market research to locate and acquire parts that are not readily available through regular channels.

     administered inventory system to update parts and pricing information, set up deliveries, and review confirmation dates.

 

yyyyyy x. yyyyyy                                                    page two

 

 

assistant manager, warehouse operations (1989-1993)

     spearheaded all shipping, receiving, and returns operations through organization and implementation of a new warehouse management system.

     supervised 35 staff members by delegating daily job assignments while monitoring and mentoring on productivity and completing employee performance evaluations.

     instrumental in configuring and implementing a new warehouse management system (accutermtm) to streamline expedited order processing and minimize order errors.

     facilitated development and implementation of a system to build and create 3,000 different part kits and sets.

     consulted with shipping/receiving manager to discuss actions for correcting problem areas, truck dispatch and delivery issues, and set goals for drop ship vendors.

     consistently met daily production goals by managing the return department, warranty merchandise, and troubleshooting problem parts.

     evaluated operational issues to resolve ongoing issues with incorrect or wrong parts in collaboration with purchasing and marketing departments.

education

 

mt. saint antonio college, walnut, ca, completed first year studies in music and business.

 

operating engineer training trust, whittier, ca, apprenticeship construction engineer

personal background

 

accomplished poet, songwriter, and lyricist with an extensive background in live performance and recording, both solo and in groups. has taken 5 years of voice lessons. worked with major recording artists, toured much of the u.s. and europe, played large venues, and made several television appearances. comfortable and confident in giving public presentations to large audiences.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an operations management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

as a passionate and confident professional with more than 20 years experience managing customer service, purchasing, inventory control, and warehouse operations, i feel i would bring many benefits to your organization. many of my managerial roles have required skills to develop outstanding vendor relations and resolve product quality, and operational efficiency issues while remaining calm under pressure and providing a strong leadership example for staff. adept at developing strong working relationships, i am skilled at using my quick sense of humor to diffuse difficult situations when appropriate. my work history showcases my expertise at identifying process weaknesses and implementing improvements to maximize efficiency and productivity. some of these achievements include:

 

     detecting critical customer service deficiencies and developing preventive strategies and solutions

     improving shipping, receiving, and returns issues by establishing and implementing new training programs.

     creating innovative solutions to resolve internal process issues, general customer complaints, and effectively reduce lost goods claims with prominent common carriers.

     instrumental in configuring and implementing a new warehouse management system (accutermtm) to streamline expedited order processing and minimize order errors.

     negotiating contract prices on new products and large quantity orders to achieve optimal supply cost control.

i am committed to excellence and always customer focused.  i thrive on a fast-paced environment and have excellent verbal and written communications skills. as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. please contact me to schedule a personal interview. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

yyyyyy x. yyyyyy

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