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Yyyyyy x. yyyyyy                                                

                                                                                                     0000 xxxxxx xxxx , xxxx , xxxxx 00000


Business Development Executive / Relationship Cultivation Expert


Results-driven leader eager to contribute expertise in steering Business Development, Operations and Team Building initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line performance.


B2C Sales and Marketing

Lead Generation

Product Development

Strategic Alliances

  Operational Analysis

  Client Cultivation

  Account Management

  Project Management

  Business Development Plans

  Presentation Skills

  Domestic Business Practices

  Referral Base Expansion




Qualifications Profile


Ø  Strong background with specialized experience in product and service sales and relations, cost control, schedule coordination, tactical product branding and exposure initiatives, marketing methodologies, conflict management as well as effective communication techniques.

Ø  In-depth relationship cultivation expertise with the ability to work independently on multiple projects simultaneously with specialized knowledge of outside sales methodologies, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally.

Ø  Comprehensive understanding of the business development arena due to hands-on application regarding information management, communications, and marketing practices.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of high-standard operational protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.



Functional Competencies


Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Technology savvy and proficient in numerous platforms and applications, including; MS Office Suite, Visio, and Windows XP and Vista.





Professional Career Track


Team Leader / Sales Manager, PHH Mortgage Services / Cendant Mortgage          1999-2005


n Successfully built and led a team of as many as 14 top-performing mortgage loan originators.

n Handled comprehensive resolution of customer service issues.

n Established and maintained records for team player productivity, training and personal development.

n Determined business development and process improvement opportunities and coordinated implementation of project rollout interdepartmentally.

n Prepared and delivered client sales presentations.

n Prepared and communicated training materials to sales teams and management staff.

n Interviewed and evaluated job applicants and make recommendations to Human Resources for hiring.


Senior Mortgage Consultant/Originator, PHH Mortgage Services                      1997-1999


n Effectively managed and advised leads to sell full array of mortgage products.

n Consistently achieved or exceeded monthly sales goals.

n Effectively penetrated premiere accounts by developing relationships with client liaisons.

n Counseled customers on all aspects of mortgage process.

n Maintained relationships with corporate clients by working to increase usage.

n Implemented sales techniques and developed junior consultants.           


Mortgage Counselor/Underwriter, PHH Mortgage Services                                 1991-1997


n Processed and handled underwriting for up to 100+ conventional loans on monthly basis.

n Communicated strategically with customers and conducted needs analysis to meet documentation requirements for on-time closing.

n Trained subordinates on customer service, technical knowledge and internal procedures.


Earlier Experience


- Administrative Specialist, PHH Mortgage



Specialized Training Courses


                        - Intro to Mortgage Banking

                        - Managing Personal Growth System

- Mortgage Loan Origination

- Presentation Skills

- Sales Consultant Basic Training

- Preventing Discrimination and Harassment

- Loan Processing Workshops I & II

- Team Leader Coach/Team Leader Boot Camp

- Whole Loan Trading

- Leadership Privacy

- Fair Lending Trainer

- Interview Skills

- Make the Sale, Make the sale Trainer

- Leading Flawless Execution

- Cendant Management System Training

- Get Motivated Zig Ziglar Seminar

- Advanced Analysis of Borrower

- Documenting Discipline



Yyyyyy x. yyyyyy









Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within various industries as a marketing and business development expert.  I have also worked as a technical advisor in numerous forms, so I understand this subject matter from many different levels.  I am eager to apply my specialized skill set in communications, marketing, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike.  As you can see from my resume, I have a solid track record of producing exceptional results both in terms of generating revenues as well as significantly expanding key accounts through a considerable network of C-level clientele.

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Holly Bollers









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