cross-functional team leader eager to contribute results-focused training / development and
management background toward optimizing a progressive company s productivity and profitability.
offer 15 years of progressive instructional design, course development, instructor training, and delivery support experience within high-volume compliance environments, along with demonstrated vendor negotiations, client relations, and project management skills.
expert in utilizing the addie process; able to produce high-quality print and web-based / e-learning instructional materials, teaching aids, technical user guides, quick references resources, and strategic policies / procedures on-time and within budget.
adept with dreamweaver, as well as e-learning structure and related software; willing to learn / master additional programs.
~ education ~
b.s., organizational management / human resources (honors graduate) colorado christian university
ø consistently increased operations revenue due to demonstrated excellence in business development and client relations.
applied dynamic leadership talents toward directing all facility operations to include developing and implementing profitable organizational policies / procedures and creating strategic marketing plans which identified and supported the company s mission.
drove business growth by recruiting, managing, and scheduling a top-performing 9-member staff, along with creating effective training programs to meet operational objectives and maximizing use of company resources by performing all hr activities.
generated positive public relations to create new business opportunities by developing innovative community outreach programs.
ø led cross-functional teams in developing national training programs for the deployment of strategic companywide initiatives, promotions, products, and billing systems, as well as facilitating train-the-trainer sessions for call center instructional employees.
strategically steered all-inclusive design, planning, and implementation of customer-focused product / services skills training programs, along with defining operational objectives and instructional plans to meet company kpis and short- and long-term goals.
contributed sharp negotiations abilities instrumental in maintaining cost-effective vendor relationships to include ensuring deadlines and budgets remained on-target to meet companywide initiatives.
liaised among results-driven management to develop, modify, and implement policies, methods, and procedures, as well as routinely communicate with all levels of operations / sales staff on training status.
ø created quick reference materials to reinforce learning and introduce new system releases, along with establishing a resourceful support service team for field sales users.
spearheaded the design, development, distribution, and delivery of high-quality print / electronic software training materials (i.e. guides, activities, tests) for 2, 031 nationwide end users and 17 instructors to include classroom, e-learning, and teleconference sessions.
optimized training processes by determining specific business needs and developing effective strategies / resolutions, as well as conducting interviews with technical staff to proficiently translate data into manuals and web-based documents for all users.
ø designed training materials and scripts for employees specializing in communicating newly developed / released products and policies.
expertly coordinated and designed a comprehensive knowledge base for customer care operations within a new training call center to include managing method / procedure development and creating internal processes for posting new content.
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