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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



proficient it professional eager to contribute advanced technology, systems troubleshooting, networking, project management and business support expertise in a challenging information management assignment.

career profile

ø  bachelor of science in business administration.

ø  currently pursuing master of science in computers and information systems.

ø  pursuing cisco certified network associate qualification.

ø  over 23 years of intensive it, help desk and network administration experience.

ø  knowledgeable in troubleshooting, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-versed in application and asset migration.

ø  strong abilities in software troubleshooting and correction.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

technology skills

cad, mesh, cayenta, ub, dec pathways nos, win 3.1x/win95/nt 4.0/nt 4.0 server, dos, os/2, novell 3.12/4.1, banyan vines, wfw, tcp/ip, tcp pro, lantastic, sms

professional experience

city of milpitas, ca                                                                                                                         2000 - 2009

customer services manager

       direct help desk for over 500 employees, software licensing and various hardware and software upgrades.

       support finance applications, tracking and reporting, senior-level technical support and $3.5mm budget.

       manage over $12mm in capital projects.

       facilitate hardware/software upgrades for 911 emergency call center.

       oversee critical projects including computer aided dispatch upgrade and os migrations.

       perform detailed budget tracking and reporting.

       support public safety through mesh wireless-based systems in fire and pd modules.


roche bioscience, palo alto, ca                                                                                                     1997 - 2000

lead technical analyst

       standardized nt environment, supported clients in mixed nos environment and migrated software.

       supported remote pcs and laptops for global travelers and provided server administration. 


university of phoenix, san jose, ca

currently pursuing master of science in computers and information systems


san diego state university

bachelor of science, business administration

other experience

have also been employed by united defense ltd. fmc/bmy in capacity of pc technician installing hardware and software, troubleshooting systems and providing ongoing technical support; v-channel corporation as network systems integrator & senior technical support installing and customizing telephone and business systems, designing applications , providing technical support, integrating systems and driving project plans; acer america computer corporation as technical resource group senior technician assisting field support engineers, managing customer presentations and integrating networks; d&g computers as technical support & sales consultant installing and configuring hardware, providing technical support for external and internal customers and managing team of 35 sales representatives and si-fab corporation as controller & office manager managing bookkeeping, producing monthly operating statements and networking accounting functions.


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