Focused and technically-savvy Management Professional with significant operations leadership expertise eager to contribute talents toward supporting a dynamic company in optimizing business growth and market share.

 

 

Strong insurance industry background with extensive management experience.  Continuously assess business operations to determine and optimize fiscal/sales performance, sustainability, and competitive positioning. Outstanding abilities in strategic planning, payroll administration, business unit development, product management, office administration, marketing, and sales.  Impressive blend of business and technical acumen; adept at technology procurement, installations, upgrades, administration and maintenance.  Strive to establish a cooperative climate across multiple departments and identify opportunities which will result in long-term benefits for the employer.   Able to train, motivate, manage and supervise highly productive sales personnel.

 

Selected Achievements:

 

• Identified significant cost savings by negotiating reduction in lease during Farmers Union Service Association office relocation.
• Created broad-scope marketing materials and strategies to support and advance agent business development.
• Instituted Mountaineer Club for agent recognition and motivation to obtain $1.5M in premium per agent; boosted agent premiums in first three years of club s launch and captured record-setting business in 2004.
• Proactively researched, evaluated, purchased and implemented new software and hardware to reduce costs, elevate productivity, and streamline operations.
• Meticulously processed $65M in semi-monthly payroll for 3,000+ employees during former role with Colorado National Bankshares.

 

 

Farmers Union Service Association (FUSA) , Greenwood Village, Colorado, 1998 to Present

Operations Manager

• Spearhead daily operations inclusive of space planning, lease negotiations, maintenance, communication technology and services, field training, and staffing.
• Resourcefully evaluate, develop, coordinate and implement incentive and marketing programs for agents. 
• Oversee technology infrastructure encompassing network, software, Blackberry Enterprise Server, and website.

 

Continued

 

 

 

 

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Professional Experience continued

 

National Farmers Union Insurance, Greenwood Village, Colorado, 1993 to 1998

Agency Manager

• Administered benefit and compensation programs for field agents including E&O, disability, life and health insurance. 
• Proficiently managed Agent Annuity program by efficiently calculating individual amounts, tracking eligibility, performing billing, and handling disbursement of funds. 
• Applied dynamic versatility and leadership talents toward defining commission and bonus structures, establishing and administering incentive programs, driving marketing initiatives, and preparing management reports.
• Orchestrated annual managers meeting requiring exceptional organizational skills and attention to details.

 

                   

Additional experience includes role as Payroll Administrator for

Colorado National Bankshares, Denver, CO.

 

 

Bachelor of Arts Degree, University of Colorado, Boulder, Colorado

 

Certified Insurance Counselor (CIC)