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yyyyyy x. yyyyyy                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000




versatile team player with solid business, management and customer service skills eager to contribute to the employer's success.



career profile

ø  bachelor of science degree.

ø  over eight years of business experience.

ø  expertise in customer relations, retail management, inventory control, research, analysis and database management.

ø  provide strong organizational and strategic support for planned projects, including research and analysis.

ø  record of progression to positions of increasing authority and responsibility.

ø  effectively interact with diverse groups at all levels.

ø  proficiency in resolution of multiple issues/problems simultaneously.

ø  serve as in-house troubleshooter for various it issues.

ø  excellent oral and written communication capabilities.

ø  self-motivated, self-directed individual, yet positive team participant.

ø  utilize microsoft office suite (word, excel, access and powerpoint) and spss on regular basis.



professional experience

a&b pro shop, towson, md                                                                                                     2009 - present

pro shop assistant

       hold responsibility for daily maintenance of pro shop, placing particular emphasis on clean and orderly appearance of facility; assure that shop personnel follow-through on maintenance procedures.

       tasked with oversight of inventory and supporting company policies regarding purchasing.

       optimize operational and financial performance through diligent enforcement of strategic policies and procedures.


shenandoah university, winchester, va                                                                                                   2008

research and assessment analyst

       assisted staff at shenandoah university with same support activities as those utilized at coppin state in previous assignment.

       additionally, performed general office duties, including typing, utilization of office equipment, mail sorting, and oversaw timely retrieval of files in response to requests for data by authorized personnel.

       developed improved and new processes and systems for filing data based on experience in reading and scanning new materials to determine classification and placement.


coppin state university, baltimore, md                                                                                          2005 - 2008

research and assessment analyst (2005-2008)

       worked closely with other interdepartmental staff in the collection, management and analysis of various data utilized in support of university strategic planning, assessment and decision-making; placed particular focus on any possible trend development.

       held responsibility for design and implementation of research in support of university planning; this focused on survey projects, report development and performance indicators.

       tracked and analyzed student retention and graduation rates, as well as various alumni issues.

yyyyyy x. yyyyyy

page two


       maintained accurate records, in logbooks and spreadsheets, of movement of all materials, both filed or removed, and performed regular audits of materials and files to assure correct placement, legibility and appropriate physical condition.


coppin academy student administrator (2005-2007)

       charged with oversight of daily operations of student program, including supervision of student lifecycle, from admission to graduation, as well as interaction with prospective students.

       served in administrative support position for lecturers, tutors and other teachers and interfaced with partner universities, external agencies and government entities.


baltimore city sheriff s office, baltimore, md                                                                                          2004

baltimore city sheriff internship                                                                                                                  

       performed variety of clerical law duties as assigned, including collection and analysis of all data required for researching legal/law enforcement issues.

       worked closely with staff on case management projects, providing research and other timely assistance.


coppin state university, baltimore, md                                                                                          2003 - 2004

computer lab assistant

       oversaw daily operation and utilization of computer equipment and maintained accurate records regarding activity trends in lab.

       balanced incoming work orders for it technical assistance to assure equitable and timely distribution of assistance; served as in-house troubleshooter assisting personnel in resolution of it difficulties.


world class pro shop, hyattsville, md                                                                                          2001 - 2003

pro shop assistant

       assigned oversight of pro shop physical appearance regarding cleanliness and attractiveness; assured compliance by other personnel with set policies and procedures.

       provided close inventory and purchasing controls.






coppin state university, baltimore, md

degree (b.s., b.a.?), criminal justice, 2006


masters degree, criminal justice administration, expected graduation 2010

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