career objective

results-driven data analyst with bachelor s in organizational behavior eager to contribute unique blend of superior information management and interpersonal relations skills toward supporting the employer in optimizing financial performance

profile

ø  dynamic organization, prioritization, and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  develop and implement records management procedures that increase efficiency, accuracy, and accessibility to knowledge; ensure compliance with all government regulations and corporate policies

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactive team player equally effective in independent and collaborative environments; extensive experience conducting staff trainings and leading process improvement initiatives  

ø  bilingual in english and vietnamese

 

~ technical proficiencies ~

microsoft office (word, excel, powerpoint, access, outlook) ~ ms project ~

cpa memotech ~ counsellink ~ cognos impromptu ~ wings

education

university of san francisco                                                                                                                                    2009

bachelor of science in organizational behavior

professional experience

intel corporation, santa clara, ca                                                                                                            1997 c present
data analyst (2001 c present)

• in recognition of outstanding performance, promoted to data analyst position responsible for a broad scope of duties in the patent business operations and legal & government affairs arenas
• serve as a system administrator and level iii technical assistance contact (tac) entrusted with training users and managing proprietary brevetto and web-based cpa memotech tools for the patent and licensing group; additionally selected to play an integral role on implementation, launch, and upgrade teams and granted award for efforts
• expertly monitor email account used by multiple engineers, inventors, attorneys, paralegals, and external agents; distribute messages and delegate assignments as appropriate
• generate queries and reports instrumental to senior management in forecasting budgets, preparing filings, and assessing business performance
• support billing and invoicing activity using counsellink and work closely with domestic and foreign firms on accruals; actively participated on counsellink launch team
• author, review, and streamline standard operating procedures and policy manuals for overseas support team

transaction specialist (1997 c 2001)

• communicated with suppliers to secure parts necessary for fabrication
• tracked and documented purchase orders placed by buyers and commodity specialists
• trained buyers and commodity specialists on cognos impromptu and wings

 

~ community activity ~

• volunteer for numerous community outreach initiatives including writing holiday cards to the elderly, reading books to elementary school children, cleaning local parks, and pc pals