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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx [h]   ( xxx-xxx-xxxx  [c]



solutions-focused information technology professional eager to contribute technical expertise as well as dynamic management, customer service and operational enhancement abilities in a challenging assignment.



career profile

ø  over 20 years of relevant it and customer service experience.

ø  career built in financial service, real estate and telecommunications sectors.

ø  expertise in databases, data integrity and troubleshooting.

ø  outstanding user service abilities.

ø  highly effective in mission-critical assignments.

ø  skilled in business operations including fidelity servicing system.

ø  strong evaluative, assessment and diagnostic capacity.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.



technical skills

ms sql server 2000/2005

active directory

ms server 2003 (32, 64 bit)


ms nt/xp/vista

fidelity servicing system

ms office xp/2003

noble dialer systems

touchstar dialer systems

vodavi phone systecuteftp


acronis & ghost

citrix presentation server

gentran director

treasury software

novell netware










professional experience

enhanced recovery corporation                                                                                             2007 c present

business processor/it support/team lead

         recruited to process/analyze inbound and outbound data files for over 30 key clients.

         perform in-depth troubleshooting of client interfaces/data files.

         resolve departmental data integrity compromises.

         conduct technical writing of standard operating procedures.

         deliver high quality hardware/software/networking support for 300-employee call center.

         support operations employees and senior executives, both domestic and international.

         troubleshoot multiple it issues covering telephone connectivity/configuration (voip and hard-line), server and dialer issues and network connectivity,


re/max specialists                                                                                                                    2005 c 2007

licensed florida realtor

         retained to market residential homes and land.

         developed leads through effective prospecting.

         conducted in-depth comparative marketing analysis.

         successfully negotiated contracts.


yyyyyy x. yyyyyy

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florida business finance                                                                                                            2004 c 2005

licensed florida mortgage broker

         tasked to originate mortgages for home purchases, refinancing and new home construction.

         built business through prospecting and networking.

         evaluated and assessed loan transaction packages for preliminary approval/denial in line with bank guidelines.

         administered and controlled processing/underwriting documentation.


everbank/everhome mortgage                                                                                                     2002 - 2004

new loan setup lead

         hired to direct and train staff of 12 professionals.

         supported manager in balancing/releasing bulk acquired loans to fidelity/msp.

         conducted effective qc for loans released to fidelity/msp.

         successfully sourced investor documentation.

         originated senior management reports on daily statistics and monthly production.

         boarded loans to fidelity/msp system.


convergys, inc.                                                                                                                          2001 c 2002

fedex tech support specialist

         responsible for diagnosis/resolution of customer hardware and software issues.

         utilized fedex powership mc, fedex quickship, windows nt 4.0, windows 2000 and windows 95/98/me/xp.

         designated as backup for level 2 support.


at&t broadband                                                                                                                         2000 - 2001

tech support specialist

         assumed duties to diagnose/resolved customer configurations covering tcp/ip networking, connection and setup issues in all windows and mac operating environments.



earlier background

prior to 2000, served as systems support specialist, seti inc., website support specialist, website pro s, website developer, cruzin productions, unix/resumix systems administrator, mci, and pc specialist, homeside lending inc.  in these assignments, developed outstanding desktop/service support, website development, server administration, software, troubleshooting and staff direction skill sets.




florida community college, jacksonville, fl

general studies, 1994


florida community college

real estate sales agent, 2004


florida real estate institute

mortgage broker licensure course, 2004



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