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career objective
customer-focused sales professional eager to apply dynamic staff management, customer service, and retail operations skills toward supporting the employer in optimizing performance
profile
ø offer more than five years of progressive sales and customer experience with strong retail background; extensive knowledge of walgreens products, policies, and procedures
ø sharp business acumen and experienced in managing broad scope of operations including cashiering, stock and inventory management, merchandise handling, procurement, vendor relations, loss prevention and quality assurance
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø excel at training and directing top-performing support teams that consistently surpass established goals; work closely with staff to improve productivity
ø strategically plan and coordinate workflow for optimal coverage while containing labor costs
ø develop and implement effective merchandising strategies; create and maintain visual displays
ø dynamic communication, presentation, negotiation, and relationship management skills
professional experience
service clerk, walgreens, colorado springs, co 3/08 c present
- perform a broad range of duties throughout varied store departments while delivering outstanding customer service
- continuously maintain stock levels, visual displays, and store appearance including signage; participate in inventory counts and merchandising efforts
- efficiently and accurately ring customer purchases; handle cash and credit transactions
supervisor, luce research, colorado springs, co 3/08
c present
- in recognition of exceptional performance, quickly promoted from position as interviewer to supervisor responsible for oversight of call center personnel conducting home surveys
- manage scheduling, workflow, and interviewers performance; provide ongoing verbal and written constructive feedback and criticism to improve survey quality and accuracy, administer disciplinary action as necessary
- successfully resolve potential issues and personally work with reluctant responders to achieve increased rate of survey completion
customer service, sam s club, colorado springs, co 2/07
c 1/08
- acted in multiple capacities to provide excellent customer service; performed cashiering, stocking, and cleaning in the rotisserie department
plumber s partner, hood plumbing, corona, ca 8/06 c 11/06
- assisted senior plumber in all aspects of residential installations and repairs
commercial driver, kragen auto parts, norco, ca 8/03 c 8/06
- ensured timely and correct delivery of auto parts to business clients
- performed customer service functions including accepting and filling orders, parts procurement, and stocking; additionally executed business development functions to expand account base
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