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0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


Patient-focused, solutions-driven professional eager to contribute broad scope of Human Services experience, as well as strong Management, Team Building, and Healthcare Liaison skills, toward achieving the objectives of a highly ethical and progressive organization.

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Profile of Qualifications


         Provide responsible and compassionate direct patient care based on strict organizational standards of practices, including demonstrating solid needs analysis / assessment expertise.

         Able to effectively liaise between healthcare providers, patients, and families, along with staying focused and maintaining a calm demeanor throughout fast-paced, high-pressure situations.

         Skillful at performing independently or within a team based environment to meet and / or exceed all healthcare-oriented goals and objectives while exhibiting an outstanding work ethic.

         Contribute sharp analytical skills, excellent problem-solving abilities, superior interpersonal relations talents, and solid communication proficiencies in support of diverse human services operations.

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Bachelor of Science in Social Work                                                               North Carolina State University

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Professional Synopsis


Client Services Coordinator, Health Services Personnel, Raleigh, NC                                            1992 C 1993


         Applied solid leadership talents toward directing case management, counseling, and home visits for CAP / DA and MI / MR clients to include handling document administration in accordance with mental health regulations.

         Recruited and supervised a top-performing staff in facilitating productive one-on-one in-home and at-work activities, along with liaising among professionals as a company advocate within IEP and Habilitation meetings.


Residential Counselor / Supervisor, Educare, Raleigh, NC                                                               1988 C 1991


         Contributed superior social services abilities instrumental in supporting the development of habilitation plans for five MR / DD clients, as well as implementing proactive behavior plans as necessary.

         Demonstrated dynamic instructional skills toward providing comprehensive individualized instruction, along with maintaining seamless facility-wide operations (i.e. food shopping, healthcare appointments / consultation).

         Effectively monitored group compliance with ICF guidelines and successfully participated in state facility review.


Therapeutic Parent, Wake County MR / DD Services, Raleigh, NC                                                     1986 C 1988


         Proficiently performed therapeutic services for a female quadriplegic and mentally-challenged adult through the CAP / MR program to include creating goal plans, assisting with mobility training, modifying daily living skills, and providing client counseling regarding diverse personal and healthcare issues.

         Coordinated patient-focused community-wide socialization while concurrently while ensuring individual physical and emotional needs were met.


Group Counselor, Wake County Mental Health Services, Raleigh, NC                                            1985 C 1986


         Facilitated resourceful counseling efforts for a mentally ill / behavior-challenged female patient, along with providing daily living (ADL), budgeting, and positive imagery instructional activities.


Additional Professional Roles Held


Group Home Manager, Family Homes / Our Homes, Chapel Hill / Kinston / Raleigh, NC                    1981 C 1985

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Recent Supplemental Employment


Vendor Relations Manager, Barclays Capital / Wachovia (Greenlink, LLC), Raleigh, NC             2005 C Present

Vendor Manager, Wachovia (Greenlink, LLC), Raleigh, NC                                                                2001 C 2005

Delinquency Counselor II, First Union (Homeq Servicing), Raleigh, NC                                            1997 C 2001

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