yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

results-driven leader eager to contribute dynamic management, business development and interpersonal relations skills toward actively supporting a progressive organization in optimizing operational and revenue performance.

 

career profile

ø  three b.s. degrees in accounting, physics and management.

ø  over 20 years of practical business background.

ø  upcoming mba.

ø  skilled in all facets of operational management.

ø  expertise in identification/resolution of customer issues/problems.

ø  adept in all facets of daily scheduling, planning and supervision.

ø  knowledgeable in delivery of exceptional customer service.

ø  proven leader of highly efficient teams.

ø  facilitate training and employee development.

ø  highly effective project manager with strong knowledge of market strategy, pricing, program development, marketing, promotion, budgeting, negotiation, inventory and scheduling functions.

ø  record of progression to assignments of increasing authority and responsibility.

ø  strong entrepreneurial and management abilities.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications.

 

professional experience

marriott international,                                                                                                                2005 c present

rooms inventory manager

       promoted to direct revenue management function.

       develop and manage strategies to achieve market share, guest satisfaction and financial results.

       oversee inventory management to improve revenue/profit.

       facilitate management and inventory strategy for both guest rooms and function space.

       originate recommendations to improve effectiveness of revenue expansion.

       orchestrate brand strategies to increase revenue.

       designated as inventory/restriction expert to business evaluation manager and revenue analysis manager.

       administer inventory systems to achieve sales strategies.

 

marriott chicago o hare                                                                                                                1991 c 2005

event manager (1999-2005)

       advanced to lead activities in key functional areas covering event planning, hr, sales and guest satisfaction.

       developed event documentation.

       coordinated with all departments/customers for successful delivery of hotel events.

       facilitated guest satisfaction through consistently high levels of service.

       ensured products/services exceeded customer expectations on a consistent basis.

       played key role in recruitment/development of associates and new managers within event management department.

       effectively established and maintained positive relations with all hotel departments.

       maximized revenue by focusing on up-selling high quality products and services.

       recipient of spirit to serve award in 1999 and 2003.

       achieved golden circle bronze award, 4^th quarter 2004.

 

 

 

 

 

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earlier background

prior to 1999, served marriott chicago o hare as manager, front desk/concierge/systems, management consultant, marriott middleton, wi, transition/change management, marriott evansville, in, operations supervision, cass hotel and customer service agent, pakistan international airlines.  in these roles built outstanding operations, project management, supervisory and problem solving skill sets.  in middleton, proactively trained, mentored and motivated front office team, playing an instrumental role in the development of top-performing team members.

 

 

education

keller graduate school of management, chicago, il

mba, finance, expected graduation date

 

chicago state university, chicago, il

bachelor of science, hotel management, 1991

 

university of karachi, pakistan

bachelor of commerce, accounting, 1987

bachelor of science, physics, chemistry and mathematics, 1984