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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

seasoned program manager eager to contribute outstanding leadership, team building, and communication skills toward supporting the employer in optimizing operational and financial performance


ø  offer numerous years of progressive experience in all facets of program direction with expertise in managing personnel and operational organization

ø  strong human resources experience including hiring, training, evaluations, conflict resolution, terminations, and maintaining personnel files; as well as administration of back office functions

ø  demonstrated record of increasing departmental and organizational performance by developing and implementing organizational improvement strategies

ø  create effective training materials and coordinate staff develop programs and events

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactively facilitate internal communications regarding career opportunities, benefits, and employee relations issues

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  experience enforcing compliance with government regulations and organizational policies and procedures

professional experience                                                                           

program manager, department of juvenile justice, east point, ga                                            2007 c present

         successfully oversee staff performance; train and lead team to proficiently deliver treatment services and sanctions to court ordered youth

         ensure compliance with policies, procedures, and regulations


program manager, office of community corrections, boston, ma                                      2000 c 2006

         performed human resources functions including developing and implementing employee handbook, mediating internal conflicts, union negotiations, performing staff reviews, and administering disciplinary action

         created standard operating procedures and manual for unit in line with core organizational missions and objectives

office of jobs and community services, boston, ma                                                         1997 c 2000

assistant director (1998 c 2000)

         in recognition of superior performance, steadily progressed within agency to attain position entrusted with operational and personnel management for three sites; hired, trained, and assessed staff

         managed contracts, purchasing, and vendor relations; coordinated training sessions and conferences; ensured compliance with established federal guidelines

program specialist (1997 c 1998)

         effectively provided outstanding client services and approved training contracts; collaborated on procedural revisions to increase efficiency

~ prior background information available ~



master of science in public administration, university of massachusetts, boston, ms                              1998

bachelor of art in political science, university of pittsburgh, pittsburgh, pa                                 1992

~ certifications & affiliations~

certified mediator, mediation works inc, boston, ma                                                                      2004
participant, commonwealth legislative seminar, boston, ma                                                          2005
board member, mattapan family service center, mattapan, ma                                           2001 c 2004


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000









hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include numerous years of operational management experience with expertise in staff development.  i excel at performing a broad range of concurrent functions and delegating responsibilities to maximize productivity.  i have a demonstrated record of developing highly effective training materials as well as at coordinating and conducting workshops, orientations, and training programs in line with organizational goals.  my dynamic communication skills have consistently proven instrumental in my ability to efficiently resolve internal issues and union negotiations.  to complement this background, i offer an ms in public administration.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy

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