yyyyyy x. yyyyyy

2805 creston avenue #b5 ◊ xxxxxx, ny xxxxxx

xxx-xxx-xxxx ◊ abc@xyz.com

 

◊ dynamic communicator ◊ customer service professional ◊ sales specialist ◊

 

driven professional seeking a challenging position in sales and customer support operations, where expertise in communication, troubleshooting and client services will prove instrumental to company success.

career profile

 

• results-oriented professional with solid and progressive experience in sales operations, customer service and staff management.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• track record for diagnosing complex problems and consistently delivering effective solutions
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• recognized ability to express complex thoughts in creative and vibrant sales appointments; ensure key points are communicated clearly and effectively in both written and oral communications.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• dynamic communication, presentation, negotiation, and relationship management skills.
• proven ability to lead and motivate team members to ensure success.

 

technical expertise

 

ms office suite; advanced knowledge of excel and outlook.

 

professional experience

chase bank                                                                                                                      1982-present

assistant branch manager

• sharp business acumen and experienced in managing broad scope of operations, from retail functions and customer service to payroll and accounting/finance.
• successfully steered banking operations to generate high volume growth and revenue on behalf of company.
• proven loyalty to employers, track record of over 28 years with the same company.
  
  

operational specialist

• effectively manage all aspects of retail operations, including managing staff due diligence for security procedures.

 

customer service representative

• actively assisted clients with transactions, transfer of funds and debit card functions.