yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com 

results-driven hospitality management professional eager to contribute demonstrated superior business development, strategic sales plans, human resources management, and guest retention skills toward supporting the employer in optimizing operational and financial performance

 

                                                  profile                                              

offer more than 20 years experience in the hospitality industry, with expertise in:

ø  managing sales, staffing, and operations in fast-paced, high-volume businesses generating millions of dollars in annual sales

ø  training and directing top-performing support teams in concurrent multiple locations

ø  strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs and increasing sales figures

ø  experience with a broad scope of hospitality and food management duties in varied departments and industries in both the domestic and international arenas

ø  proven track record of excellent facility openings, management, and construction; event planning; vendor relations and negotiations; menu development and food costing; and haccp programs

ø  trilingual in english, spanish, and greek

 

                                        professional experience                           

feggoudakis corporation, greece                                                                                                        1989 c 2008

district manager (2000 c 2008)

         in recognition of superior performance, steadily progressed within this hospitality company to achieve the ultimate position of district manager

         effectively managed operations, administration, and customer service for two luxury resorts and two city hotels that include six restaurants and high-volume catering departments

         directly oversaw 15 managers and more than 350 employees; proactively performed human resources functions including recruiting, hiring, and training new employees while retaining existing staff

         successfully forecasted, developed, and executed budget in excess of $10 million; additionally responsible for district forecasting

         interfaced and negotiated contracts with hotel owners and external vendors

         consistently ensured a safe and enjoyable experience for guests; maintained a high-visibility profile

 general manager (1996 c 2000)

         accurately administered a $5 million budget; responsible for sales and personnel forecasting

         consistently achieved and beat sales targets; maintained an 80% occupancy rate and a 95% satisfaction rate

         supervised more than 200 employees; drastically reduced labor costs by implementing a year-round training program and reducing turnover

         managed a comprehensive food and beverage department that included a busy catering department; proactively negotiated pricing with external vendors to lower costs while consistently ensuring that food sanitation standards met and exceeded hazard analysis and critical control points (haccp)

         oversaw timely construction of two new resorts from start to finish; successfully obtained grants to subsidize resort construction, ensured projects stayed within budgetary allowances

         served as a spokesman for the corporation; participated in various public events and meetings

assistant general manager, golden sand hotel (1989 c 1996)

         supervised operations at this a-class luxury resort owned by feggoudakis corporation

         actively managed the restaurant, lounge, and banquet/catering facilities

         additional responsibilities included directing facility construction and operational start-up

 

sheraton corporation, new york                                                                                                          1986-1989

food and beverage director

         oversaw the food and beverage department

         cost-effectively managed sales, inventory controls, payroll, revenue and expense forecasting, staff and management training, and all management reporting

 

                            education & professional development                 

b.b.a. c hotel and restaurant operations management, ramapo college, mahwah, nj

master travel agent and sabre airline computer course, o brian s professional travel school, mahwah, nj