yyyyyy x. yyyyyy

81 st. johns wood ave. • henderson, nv 89002

xxx-xxx-xxxx • abc@xyz.com

 

versatile it professional eager to contribute comprehensive technical background toward actively supporting the employer in optimizing performance.

 

profile

 

• dedicated professional offering over 16 years of solid and progressive it experience, including expertise within systems administration, hardware/ software installation and technical support.
• in depth experience in client-focused industries focused on delivering world class customer service.
• track record for diagnosing complex problems and consistently delivering effective solutions.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• skilled at performing independently or within a team to exceed all operational goals and objectives.
• dynamic communication, organization, troubleshooting, and relationship management skills.

 

technical proficiencies

 

systems:  windows nt/2000/xp/vista, windows nt/2000/2003/2008 server, netware 4.x & 5.x

networking:   tcp/ip, ipx/spx, dhcp, dns, lan workplace pro, arcserve 6.x, iis 4.0,

applications:   ms office 97/2000/xp/2003/2007, ms exchange, groupwise, magic, lotus notes,  netscape/internet explorer, norton systemworks, pc anywhere, ms outlook, telnet, ghost, mcafee

programming:  cobol, jcl, c/c++, pascal, html, visual basic, easytrieve

 

professional experience

 

it specialist transcontinental corp.                                                                                                         2008-2010

• sharp business acumen and experienced in managing broad scope of technical operations, from personal computer installation/troubleshooting employee training to database management and hard/software support.
• tasked with the administration of windows 2003/2008 servers and ms exchange 2007, as well as handling voip phone system and handheld devices.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

it support technician ocean spray cranberries                                                                                        2007-2008

• skillfully led all hardware, software and network support training for company employees, while also troubleshooting all personal computer based systems.
• actively managed a comprehensive database of soft/hardware asset inventories and systems documentation.

 

it specialist enduracare therapy management                                                                                         2004-2006

• hand-selected to install, configure and troubleshoot firewalls, wireless access points and vpn s to ensure optimum functionality.

 

customer support specialist city of henderson                                                                                         2003-2004

• facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• responsible for creating, updating and closing out help desk tickets through magic help desk software.

 

network computer technician university of nevada                                                                                   1997-2002

• successfully administered novell 4.x & 5.x servers, windows nt 4.0/2000 servers with iis 4.0 and ms-sql 7.0.
• served as recommending authority for management and venders on all technical purchasing operations.

 

professional education

 

community college of southern nevada                                                                                                           2002

associate of applied science in computing and information technology

 

mcsa, mcp, cna, a+ certified