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xxxxxx Keats Grove Court ö Xxxxxx, XXXXXX xxxxxx ö xxx-xxx-xxxx ö


Highly Accomplished Senior Level Executive with expertise in driving organizational growth through infrastructure development and the creation of internal controls.  Track record of establishing operating models, compliance programs and strategic Human Resource initiatives for global organizations.  Seeking a leadership position with an organization poised for exceptional growth where I can contribute knowledge of sound corporate governance and best practices to drive organizational success.  Core competencies include:


Enterprise Strategy      

Planning & Budgeting   

Change Management    

Business Process Improvement

Performance Measurement       

Program Management  

Project Management

Enterprise Architecture

Operations Management

Six Sigma/Lean Methodologies

Human Resource Management

Strong Analytical Skills


Professional History


International Monetary Fund (2007 to Present) - General Manager, Human Capital Management

w  Lead strategies to reposition the HR function to reduce costs , and increase quality and staff satisfaction through targeted initiatives in policy simplification, career development, recruiting, HR web & self service functions, infrastructure and organizational design.

w  Effectively reduced HR staff by 33% while increasing HR service levels; orchestrated the implementation of the Taleo applicant tracking systems resulting in a 50% increasing in hiring, and a significant reduction in costs associated with recruiting resources.

w  Created a new, streamlined employee orientation and on-boarding program with a 92% satisfaction rating, and revised the annual employee review format to reflect a leaner, performance based merit system designed to reward results.

w  Implemented the HR data warehouse and increased HR web presence to support candidates, new hires, employees and alumni, and provide a turnkey information database that improves the users experience.


Circuit City Stores, Inc. (2006  to 2007) - Vice President, Transformation Systems and Operations

w  Maximized performance results through an aggressive effort to re-align enterprise change management and systems for business planning, process improvement and performance measurement, companywide.

w  Produces a SG&A redesign resulting in $59 million annualized cost out, and established the Enterprise Architecture program in partnership with the IT division to capitalize on technology based business solutions.

w  Redesigned HR processes with a focus on performance management, succession planning, workforce planning, and forecasting; established greater cohesion among HR initiatives resulting in a higher performance benchmark.


Microsoft Corporation (2001 to 2006) - General Manager, Microsoft Business Transformation

w  Facilitated enterprise wide Business Process Excellence, Performance Measurement, Continuous Improvement, and Business Architecture initiatives resulting in the capture of $1.5B in revenue/cost savings opportunities.

w  Influenced the alignment of business strategy, capability and business processes to define strategic direction for all MS products, markets, and channels.

w  Effectively revised sales models for 40 markets for a $2B online market, decreased marketing by $490M while increasing market penetration and awareness.

w  Led efforts to reduce inxxxxxxlid Enterprise Agreements from 52% to 10% , while increasing revenue by $100M, and improving customer service indicators by 15% 



Sr. Director, Corporate Business Excellence, Corporate Strategy, Planning and Analysis

w  Leveraged strong analysis, planning and execution skills to facilitate several enterprise wide initiatives.

w  Successfully led the project management/implementation of the Rhythm of the Business (RoB) initiatives throughout Microsoft, and the revision of the Microsoft Business Systems Calendar resulting in stronger communication and alignment of schedules.


Director, Strategic Operations Programs, Microsoft Consulting Services

w  Successfully led strategic organizational initiatives to drive the development of global business processes and ensure the implementation of the Project Momentum, a MS/MBS venture integration that required collaboration among multiple key global business units.

w  Ensured project timelines for the venture integration of an acquired services organization into MS Services; masterminded the integrated business plan, service offering strategy, key presentations and processes to allow for a smooth transition.

w  Led process improvement strategies to deliver improvements in the forecasting processes for Microsoft Services resulting in a global accuracy reliable to within 5%.

w  Awarded Most Improved Business Xxxxxxlue Practice , Best Managing Consultant for Business Xxxxxxlue in the US , and Outstanding Customer Commitment recognitions.


CIBER/DigiTerra, Inc (1999 to 2001) - Vice President for E-Business Solutions

w  Established a consultancy practice in the B2B/B2C and Supply Chain markets for a high-profile organization; established strategic partnerships, created new and effective business practices to leverage sales and business development efforts.

w  Grew annual sales to over $40MM with an 86% utilization return; maintained complete accountability for 122 Professional Consultants providing oversight for implementation projects at Fortune 500 firms in the  manufacturing, healthcare, financial services, and education & government vertical markets.

w  Created dynamic and cohesive infrastructure to support engagements, and established critical relationships with multiple industry leaders.


University of Illinois (1989 to 1999) - Sr. Director of Operations, Human Resources

w  Began tenure in position as Director of Client/Server Development, received promotion to Director of Administrative Systems Planning and subsequently Senior Director of Operations, Human Resources.

w  Provided strategic leadership and oversight for all HR processes serving 23,000 employees and the UIC Medical Center; led staff development, benefits administration, policy development and labor relations initiatives for Civil Service, union, faculty, exempt and non-exempt resources.

w  Through aggressive and targeted optimization processes, reduced overall HR operating costs by 14%.


Memberships /


LaMarsh and Associates, Inc. (2008 to Present) - Member, Board of Advisors

w  Provide insight and leadership for a change management consultancy with resources in the United States and affiliates in Finland, Germany, and the United Kingdom.




University of Illinois, Urbana-Champaign, Illinois

Bachelor of Arts, Linguistics C Romance Linguistics

Master of Arts, - Artificial Intelligence/Natural Language Processing


United States Military Academy, West Point, Xxxxxx

School of Math, Science & Engineering - Electrical Engineering


xxxxxx Keats Grove Court ö Xxxxxx, XXXXXX xxxxxx ö xxx-xxx-xxxx ö





<Hiring Contact Name>

< Title>

<Company Name>


<City, ST Zip>


Dear Mr./Ms. ____:


During my comprehensive career as a Senior Level Executive Management Leader I ve made considerable strides in leading the strategic planning and implementation of critical infrastructures on a global scale.   I have improved operations through a dedication to employee development and the implementation of new technologies and processes. This along with my expertise in strategic planning, HR Management and IT Administration makes me an ideal candidate for your organization.   


These are a few examples of my success:

w  Recently played a critical role in streamlining the HR proponent of an international organization resulting in significant cost savings and highly effective recruiting and hiring strategies.

w  Spearheaded efforts to establish a strong business process and performance management system within Microsoft, resulting in the identification of $1.5B in revenue/cost savings opportunities.

w  Gained a reputation as a trusted and dynamic leader with the ability to lead in challenging economic times; consistently laid the groundwork for success despite market conditions.


In addition to the above accomplishments, I have a solid record of achieving or surpassing corporate expectations for performance. My ability to cultixxxxxxte relationships and develop business solutions seems to fit your requirements in a candidate for the position of <position name>.


The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 


Thank you for your time and consideration.












xxxxxx Keats Grove Court ö Xxxxxx, XXXXXX xxxxxx ö xxx-xxx-xxxx ö





Mr. (Ms.)


(Address 1)

(Address 2)



Dear Mr. _________________


It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July). I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the (name of position) position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.


Again, thank you for considering my qualifications. I enjoyed our talk, and am axxxxxxilable at any time to provide you with any more information you may need. I look forward to hearing your decision.












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