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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000




productive team leader eager to contribute dynamic operations, sales support, strategic planning, staff development/supervision, p&l and financial control skills in a retail/customer service role toward actively supporting a progressive company in maximizing operational performance.



career profile

ø  career built in roles of increasing authority and responsibility with a national retail leader.

ø  over 20 years of solid experience in all phases of management, operations, sales/marketing, merchandising, unit operations and personnel direction.

ø  exceptional capacity in increasing sales revenues and market share.

ø  demonstrated competence in p&l, labor forecasting, shrink control, vendor relations and inventory management.

ø  expertise in recruitment, training and development of effective retail teams.

ø  adept in team supervision, leadership and motivation.

ø  knowledgeable in administrative procedures, policy implementation, safety and health.

ø  proven capacity to integrate new technologies to maximize productivity and profitability.

ø  excellent abilities in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding results on a consistent basis.

ø  notable strengths in increasing profitability, tracking retail trends and lowering inventory costs.

ø  proficient in advanced business software applications.



professional experience

safeway, inc., portland, or                                                                                                           1999 - 2008

department manager

       tasked to oversee comprehensive operations of delicatessen and catering departments.

       effectively supported store manager, assistant store manager and 40 sales representatives.

       directed operations and supervised staff for department generating sales in excess of $6mm annually.

       facilitated staff training and scheduling.

       oversaw procurement/inventory control to ensure proper levels of product while eliminating waste.

       achieved on-going compliance with safety, sanitation and food preparation regulations.

       implemented well regarded staffing plan.

       conducted assessments of staff performance and applied disciplinary practices as needed.

       continuously resolved customer service issues.

       performed sales forecasting.

       planned and executed new sales strategies to expand revenues and reduce shrink.

       evaluated and interpreted financial data to develop accurate projections.

       managed all facets of retail distribution, budget planning and merchandising.

       provided exceptional team leadership and mentoring.


shibata floral, portland, or                                                                                                          1998 - 1999

customer service representative

       retained to perform wide array of business development and operations functions.

       successfully conducted telephone sales efforts.

       facilitated order pulling, packing and shipping.



earlier background

prior positions held in customer service with safeway, inc. and in other retail service industry sectors.  in these assignments built outstanding communications, customer relations, sales, cash management and team supervision skill sets.

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000







cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a retail management/customer service assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 20 years of successful background with safeway and other companies in the retail service sector.  to complement this background, i possess demonstrated expertise in customer service, staff supervision, merchandising, planning, inventory and procurement areas, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy










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