Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Results-driven leader eager to contribute dynamic analytic, leadership and communication skills toward actively supporting a progressive organization as a key staff member
Ø Offer approximately 25+ years progressive experience in a wide array of environments with a comprehensive customer service background
Ø Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency
Ø Exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly
Ø Dynamic communication, presentation, relationship building, and problem solving abilities
Ø Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients
Kerry Savory Ingredients 2005-Present
Contribute dynamic customer service skills with full accountability for effectively running daily operations with a focus on receiving orders, and troubleshooting and resolving client concerns.
Proficiently develop and execute applicant client retention strategies supporting enterprise-wide operations by effectively and diligently providing superior customer service.
Assist with training and mentoring new staff in all aspects of inventory control and replenishment activities.
Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality.
Maintained responsibility for additional duties, including authoring a wide array of several floorstock agreements, and preparing pricing letters.
Iscar Metals 2001-2002
Customer Service & Technical Service
Analyzed and reviewed work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.
Spearheaded diverse management functions ranging from workflow planning, policies/procedures development, and technology-driven solutions implementation.
Effectively handled all facets and phases of each customer s needs, including analyzing situations, developing resolutions, and consistently ensuring client satisfactions.
Additional employment experience as a Customer Service Representative is available upon request.
Education & Professional Training
Courses: Inventory control, organization and customer service
Microsoft Office, Word, Excel, I also know and use AS400, Lotus, Sales Force, Platinum and Industrios
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