yyyyyy x. yyyyyy

 

desktop support help desk operations pc repair system & network administration

 

 

management professional looking to transition into new career where hardware, network, systems, and software support skills will facilitate corporate success and performance improvement.

 

 

       extensive training & expertise in desktop support, hardware/software configuration, and pc troubleshooting.

       familiar with networking, linux, domain security, and microsoft administration.

       experienced in customer support and service, business operations, and problem-solving.

       superior strategic planning, negotiations, supervisory, analysis, and reporting skills.

 

 

associates in science, mitchell college, new london, ct

 

pc networking & design w/security professional certification, american international college, woburn, ma (in progress)

 

a+ certification (expected jan 2009)

network + certification (pending)

mcsa certification (pending)

mcse+s certification (pending)

security+ (pending

commercial credit & financial analysis certificate

 

 

windows, linux, pcs, ms office, dbs smartstream, genesis, tko, dunn & bradstreet, max, sap, active directory, group policy manager, networking protocols & systems, ms vista/xp administration, ms exchange server 2003, domain control manager

 

 

american international college, woburn, ma                                                       2008 - present

technical support intern

       carry out complete desktop support, including software and hardware troubleshooting.

       set up classroom pc equipment/hardware/systems and provide user support.

       install and configure student and staff computers.

       add users to network and domain groups

 

account temps, wakefield, ma                                                                                       2006 - 2008

ar analyst / account analyst

       performed billing and a/r functions at picis. managed collections and resolved customer service issues. carried out account reconciliations. prepared monthly analyses and reports.

       reconciled accounts, generated reports, and managed billing and cash application processing. negotiated payments with customers in north america and latin america.  monitored collections and receivables.

 

 

 

aggregate industries, saugus, ma                                                                             2005 - 2006

assistant credit manager

       supervised team of 6 credit analysts and 1 credit assistant. oversaw collection planning and reporting. resolved billing discrepancies. issues credits and re-bills.

       implemented highly effective system of reports for aged balances and credit lines.

 

bfs associates, woburn, ma                                                                                         2004 - 2005

global credit analyst

       performed credit analysis for domestic and international accounts at aspen technologies. determined credit lines and established initial credit files for new accounts.

 

xpedx / international paper company, wilmington, ma                                           2002 - 2004

credit manager

       directed team of 6 credit representatives. managed $32m a/r portfolio. reviewed credit lines and conducted credit analyses. carried out risk assessment. analyzed customer credit histories.

       turned around under-performing operations and reduced 60-day receivables from 24% to 9%.

 

avnet electronics marketing, peabody, ma                                                             1998 - 2002

regional credit manager

       managed financial risk assessments and collections for world s largest supplier of electronic parts and components. hired, trained, and supervised staff. developed department policies and procedures.

       conducted performance audits and ensured highest levels of customer satisfaction.

       received 2 promotions in 2 years, based on superior performance.

 

 

 

detailed results llc, wakefield, ma                                                                            2006 - 2008

owner

       established and managed company. oversaw all operations. hired and trained staff.

       managed marketing, sales, business finances, and technology functions.

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a hands-on technical support capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

my previous background includes extensive managerial and analysis experience. i am now looking to begin a new career in the computer and network support arena, and i m currently completing multiple certifications, including my a+, networking & security desktop support, and master certificate in pc networking, repair, and security. my professional skills and accomplishments include:

 

       training and expertise in pc and hardware repairs, network and systems support, and more.

       familiarity with desktop support, troubleshooting, configuration, it security, and customer service.

       experience in strategic planning, business operations, analysis, and reporting.

       installation, maintenance, and upgrade of hardware, software, and operating systems.

       network protocols, end user training, and systems administration.

 

in addition to my technical skills, my previous roles in management, analysis, and collections provide me with several transferable skills, including staff recruiting, training, and supervision, customer relations, negotiation, risk assessment, and report development.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

date

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my technology support, configuration, repair, and troubleshooting skills vital to your operations, and i look forward to contributing to your company s success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy