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yyyyyy x. yyyyyy

▪ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪

xxx-xxx-xxxx ▪ ▪

driven business professional seeking a challenging position where expertise in analysis, task management, and business operations will prove instrumental to company success.

career profile


a results-oriented manager with experience in business operations, client services, and task management. in-depth expertise in identifying and capitalizing on opportunities to penetrate and develop vendor markets. dynamic communication, presentation, negotiation, and relationship management skills. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. recognized ability to express complex thoughts in creative and vibrant presentations; ensure key points are communicated clearly and effectively in both written and oral communications. effectively identify and capitalize on opportunities to penetrate and develop markets. facilitate productive vendor relationships to achieve competitive pricing and boost bottom-line profitability. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions. recognized for strong management, troubleshooting, and customer service skills.


consistently exceeded company goals in the management of a citifinancial branch office

successfully completed pass and review united states navy as the chorus director

professional experience


citifinancial, inc.                                                                                                                                 2002-present

branch account manager/branch manager/account executive

  • successfully led loan portfolio to over $2.5m and mortgage loan portfolio of over $2.5m.
  • effectively hired, trained and directed employees and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
  • solid experience in sourcing and booking highest volume of personal and mortgage loans.
  • collaborated with mid-level management to ensure quality customer service and loan products to clients.
  • consistently maintained lowest delinquency rate on account collections.


swansboro housing center                           `                                                                                      2001-2002

office manager

  • managed broad scope of operational activities including housing inventory, lender coordination, client mortgages, and personnel team supervision.
  • served as right-hand to company president in company computer upgrades, credit reports, and phone systems to better serve our clients.


united states navy                                                                                                                                 1999-2001

air traffic controller

  • served on the uss dwight d. eisenhower, mediterranean cruise in participation of southern watch.
  • awarded armed forces expeditionary medal. 
  • basic training accomplishments include squad leader, choir director of performing division.


loan officer members credit union                                                                                                        1995-1997

collections officer northland area federal credit union                                                                     1994-1995



balance means opportunity for profit training citifinancial baltimore, md                                                      2005

trainer citifinancial education program                                                                                                        2004

basic training united states navy                                                                                                                  1999

a-school training for air traffic control united states navy                                                                  1999-2000

alpena community college                                                                                                                     1994-1996

central michigan university                                                                                                                   1993-1994

yyyyyy x. yyyyyy

▪ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪

xxx-xxx-xxxx ▪ ▪










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over ten years progressive management experience culminating in a position as branch account manager. to complement this background, i offer expertise in company operations, task management, analysis, and organization. proven performance record in progressively responsible positions.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







kimberly crampton

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