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duc pham                                                 3702 block drive #0000 xxxxxx xxxx , xxxx , xxxxx 00000




exceptional information technology professional with expertise in network administration, design, security, systems analysis and technical support seeking assignment in defining, integrating and launching innovative solutions to maximize operational performance in permanent role of system administrator with at&t.



career profile

ø  microsoft certified professional, microsoft certified systems engineer, comptia network and a+ 2000 expertise.

ø  over seven years of career background in all facets of information technology management.

ø  expertise in team development/leadership and implementation of advanced it systems/applications.

ø  highly skilled in microsoft media room applications, vhos, sdp connectivity, blackout certifications, technical mops and rdps.

ø  deliver exceptional technical guidance/support for large-scale environments.

ø  thoroughly versed in microsoft windows 2003 server and clustering, iis, mom, sms, dns, ad and nlb.

ø  demonstrated analytical, problem identification and solution skill sets.

ø  award-winning record of progression to managerial assignments of increasing authority and responsibility.

ø  coordinate new technology, strategic planning and alignment of it with organizational objectives.

ø  outstanding communications and interfacing capacity.



professional experience


at&t u-verse noc, irving, tx                                                                                                            2008 c 2011

systems administrator/network support (2008-present)

       oversee largest implementation of microsoft s iptv media room application.

       proficiently manage over 100,000 servers in over 60 vhos.

       test, turne-up and provision 10 gig circuits for at&t central offices nationwide.

       direct health/upgrading of network environment, blackout certifications, sdp connectivity, provisioning test customers, updating channel maps and installing rdp applications.

       have gained advanced knowledge of sql, scom, mom, sms, ad, ads, dns, iis, nlb and clustering technologies.

       remotely administer network elements via nma, ssh, rdc, oob and ilom.

       knowledgeable in sun, ibm and hp servers and san controllers.

       experienced in managing telecommunication equipment such as juniper and cisco routers, fujitsu, cisco and tellabs roadms.


tripler army medical center, honolulu, hi                                                                                            2001 c 2008

preventive medicine systems analyst (2005-2008)

       promoted to oversee security groups and active directory resources for department of preventive medicine.

       tasked with management of file/application servers, software updates and backup procedures.

       delivered exceptional computer, network and remote access technical support.

       ensured world-class helpdesk support, technical support and network administration.

       facilitated department user accessibility and security.

       provided outstanding it solutions to senior leader.

       significantly improved departmental communications and access to critical healthcare information theater-wide.

       designed and launched preventive medicine sharepoint sites and applications.

       initiated advance vbs logon script standardizing user roaming profile, homepage, network drives, printers and applications.


duc pham

page two



computer and network technical support (2001-2005)

       recruited to deliver computer hardware and software support to over 3,000 users.

       successfully developed and implemented upgrade of proprietary server applications throughout medical center.

       delivered first tier support for network/exchange connectivity.

       ensured rapid deployment of new computers/hardware.

       oversaw maintenance, patching and updating of symantec anti-virus servers.

       installed antivirus client patches and desktop definition updates.

       facilitated desktop security patches/updates with microsoft systems management server.

       developed and implemented upgraded desktop images using altiris rapideploy.


professional experience

oceanit laboratories inc., honolulu, hi                                                                                               2000 c 2001

assistant network administrator

       developed outstanding administration, analysis, security, lan, vpn and problem resolution skill sets.   

       ensured proper operations and replications of active directory, dns, microsoft exchange and anti-virus servers.

       conducted cost analysis of server consolidation and implementation of virtual servers utilizing vmware technologies. 

       facilitated windows updates using windows server update services.



awards and commendations

       recipient of commanders coin of excellence for maintaining application servers for more than 60 professionals with systems at multiple remote locations.

       awarded certificate of outstanding performance for interfacing complex it system to access healthcare information from worksites and enable timely data flow for infectious disease management.




university of phoenix, hawaii campus, honolulu, hi,

microsoft certified professional (mcp)

microsoft certified systems engineer (mcse)

comptia a+

comptia network+

northern arizona university, flagstaff, az, 1992-1994


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