Yyyyyy x. yyyyyy
Performance-driven Telecommunications Industry Professional eager to contribute technical proficiencies as well as dynamic project management skills toward supporting operations of a progressive orxxxxxxnization. Broad based experience in process engineering, problem resolution, and customer experience; decisive and straightforward with a sincere dedication to influencing positive business results.
In Progress: Top Secret Clearance via the United States Air Force
Core competencies include:
CAD Drawings/Blueprint Interpretation
Persuasive & Effective Speaker
Circuit Testing and Analysis
Provide Help/Technical Support
Telecom Planning/ Design
Critical Thinking/ Decision Making
1997 to Present: USAF, Atlanta XXXXXX - Telecommunications Journeyman
Drive network development, security applications and transport networking objectives through satellite and large trunk cabling processes.
Provide optimized functionality for communications systems in a combat environment; leverage extensive technical expertise and telecommunications training to address and resolve issues.
Install miles of CAT 5, local telephone lines and fiber lines for mission critical communications.
Achieved Staff Sergeant designation and received commendations for work performed during tour of Iraq.
1987 to 2009: AT&T, Atlanta XXXXXX - Communication Technician
Bexxxxxxn tenure in role as Database Entry Technician, xxxxxxined promotion to Communications Technician.
Provisioned T1, T3 and OCX equipment for projects nationwide; maintained contact with Technical Support staff to quickly and efficiently ensure product delivery.
Performed extensive testing of circuits for internal and external clients; collaborated with Designers, Technicians and Management Staff to define outcomes and successfully activate circuits.
Maintained detailed logs of each circuit through design, testing and activation processes.
Managed a high-volume schedule; prioritized orders, and interacted with clients to make determinations on issues.
Repaired or replaced faulty equipment including telephones, wires, switching system components, and associated equipment; removed or remade connections to change circuit layouts, following work orders or diagrams.
Demonstrated equipment to customers and explain how it is to be used, and responded to any inquiries or complaints.
Analyzed test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods; modified equipment to enhance equipment performance or to respond to customer requests.
2008: CCAF, Community College of the Air Force, Atlanta, XXXXXX - A.S., Applied Science
Member, Fiber Optic Association
Yyyyyy x. yyyyyy
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
I have enjoyed much success in my career as a Telecommunications Professional, and am ready to take on new responsibilities and challenges. Please accept this letter and resume as application for the position of <position here> with <company here>. After reading the job description on <site here>, I am convinced that my experience and skill set is a perfect match.
I am seeking a handle a high-volume, fast paced work environment and can troubleshoot nearly any technical issues that arises. I am a loyal, hard-working and dedicated professional with a track record of leading process improvement initiatives that result in a higher level of reliability and customer satisfaction.
My ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes. The technical expertise I have to offer, along with the ability to support the growth and development of the individuals on my team, seems to fit the qualities that you are seeking in a candidate for the position of <position here>.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your orxxxxxxnization s goals and how I can help you meet them.
Thank you for your time and consideration.
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