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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
exploring career opportunities to utilize insurance claims adjustment, quality assurance and operations in a challenging insurance industry assignment.
career profile
ø over 16 years of claims processing, account servicing and insurance sales experience.
ø bachelor of science degree in mathematics.
ø record of progression to positions of wide-ranging responsibility and authority.
ø proven ability in assessing and processing insurance claims.
ø deliver measurable contributions to increased productivity and profitability.
ø skilled in meeting stringent organizational goals.
ø outstanding competence in communications, presentations and departmental direction.
ø successful record in providing high quality service.
ø long-term involvement with toastmasters international.
professional certifications
licensed oregon property and casualty insurance producer
licensed oregon and washington general lines adjuster
associate in insurance services (ais)
certificate of general insurance (ins 21, 22, 23)
accredited advisor in insurance (aai)
professional experience
beecher carlson insurance agency 2007 - present
claims administrator
file and track business insurance claims and manage claims for auto, property, liability and cargo.
use ams 360 to review and analyze coverage inquiries and denials, advocate for policyholders and facilitate communication among all parties in claims process.
angel devlin state farm agency 2006 - 2007
property & casualty service & sales agent
serviced personal and commercial clients, processed applications and provided insurance advice.
quoted new business and changes on home, auto, umbrella, commercial and bond policies.
contractors insurance services 2005
commercial lines account manager
aided sales executives with clients, renewed policies and issued endorsements, certificates and bonds.
communicated with insurance companies on various underwriting issues.
heffernan insurance brokers 2004 - 2005
assistant account manager
backed up small business manager, construction & building producer and portable sanitation producer.
processed insurance documents and communicated with clients on claims, certificates and endorsements.
yyyyyy x. yyyyyy
page two
fullerton & company 2001 - 2004
technical assistant
helped 14 csrs, organized ta desk, processed all types of documents and analyzed data spreadsheets.
authored training and procedure manual for use by incumbents.
qwest communications 2000 - 2001
small business sales consultant
sold telecommunications services, established relationships and maintained order accuracy of 95% or more.
other experience
have also been employed by geico insurance in capacity of personal lines insurance sales agent selling auto and homeowners policies by phone and in person; brooke agency services as personal lines insurance sales agent providing service for auto and homeowners policies; stream international as call center scheduling analyst and workforce management specialist analyzing workforce operations, planning to improve efficiency, developing new software, devising training documentation, performing cost/benefit analyses, schedule analyses, forecasting and compiling call center statistics; nationwide insurance as inbound call center insurance agent selling automobile and homeowners policies, accepting new applications from customers, serving as peer scheduler and using team consensus to achieve positive results.
education
marquette university
bachelor of science, mathematics
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
503.469.1971
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an insurance industry assignment and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 16 years of insurance claims processing and account servicing experience. to complement this background, i possess supervisory, analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
503.469.1971
thank you letter text
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting insurance industry position currently available with your organization. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff. i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
yyyyyy x. yyyyyy
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