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Kim Mackin
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Administrative Operations ~ Office Management ~ Customer Service
Qualifications Profile
Ø Offering many years of experience in small business ownership/management
- Collaboratively took company from start-up to over $2M annual sales
- Starting with initial 70 clients, have built business to service over 700 accounts
- Grew company to employ up to 8 staff
Ø Well-versed in all areas of operations spanning administrative/office, customer service, accounts payable/receivable, inventory, and purchasing as well as sales, HR and P&L
Ø Client-focused, with a commitment to delivering world-class service
Ø Strong prioritization, strategic planning and workflow/project management skills crucial to maximizing productivity and meeting stringent deadlines
Ø Dynamic communication, relationship management and problem solving skills; adept in interfacing with customers, vendors and employees
Ø Technology-savvy; proficient in researching, procuring and implementing hardware and software to optimize operational performance
Career Track
Mackin Dairy
Service - Portland, ME 1988
- present
Owner/Vice President
Actively involved in managing all aspects of a profitable trucking/distribution company, from administrative, accounting, sales, customer service, and human resources to procurement, inventory control, technology, and P&L
Expertly respond to all customer service issues in support of optimizing satisfaction, business growth and bottom-line sales
Effectively hire, train and oversee personnel and manage employee relations
Strategically control inventory to maintain effective stock levels
Proficiently source and negotiate with vendors/suppliers to facilitate competitively priced purchases
Productively research and implement computer software and hardware solutions to meet existing and projected business needs
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