Results-focused Executive-Level IT Director eager to offer 10+ years of experience in adding value to

high-profile firms by optimizing operations efficiency via dynamic procedure redesign and process

automation to meet diverse business, market, and customer demands across various industries.

 

 

         Top performer who offers proven experience in large-scale project planning and design with strong technical qualifications to establish operations responsive to long-range goals to achieve continued key growth and profitability.

         Integral leader who formulates dynamic strategies for technology acquisition, design, implementation, and optimization.

         Excellent communicator who excels at seamlessly interfacing among C-level executives, business teams, and clientele.

         Ambitious self-starter who contributes superior attention-to-detail and solid follow-through abilities while successfully planning, prioritizing, and managing individual and group project tasks within high-pressure, deadline-driven situations.

 

 

Team Building / Training    Strategic Analysis / Planning    Multi-Location Management    Program / Project Management    Global eCommerce Development    Process Automation / Optimization    Applications Design / Development

Cloud Computing    ROI Methodologies    Change Management    Financial Forecasting    Cost Benefit Analysis    Global IT Delivery Processes    Product / Process Improvement

Software Engineering    Regulatory Compliance    Requirements Gathering    Service-Oriented Architecture    Database Design / Management    Network / Systems Administration    Problem Solving / Troubleshooting

 

Director of Information Technology (Reports to President)

 

         Utilize broad scope of industry knowledge to direct process improvement and automation of an IT infrastructure which is instrumental in reducing costs, improving applications performance, and achieving one-third growth in core business.

 

Key Projects & Accomplishments

Ø  Achieved automation and processing within 24 hours for 99% of PCS and subsidiaries plans payroll processing and trading (via TD Ameritrade, Fidelity, STN, and Schwab), along with automating distributions and loan request processes.

Ø  Reduced cash reconciliation time by 80 person hours and eliminated human errors by developing a cash / trade reconciliation application, and saved 40% in procurement costs by creating quarterly statement verification processes.

Ø  Integrated Salesforce.com CRM solution into a 401(k) administration system, integrated and automated custodian fees into an accounting system, streamlined new account / plan configurations, and completed Type I / II SAS 70 audits.

Ø  Developed 3 state-of-the-art websites www.pcs401k.com, www.theadvisorlab.com, and www.efficientadvisors.com.

Ø  Led upgrades and improvements encompassing implementation and testing of active disaster recovery plans.

 

Director of Information Technology (Reported to Chief Operating Officer)

 

         Strategically steered rapid process improvement and automation to an internal technology infrastructure which led to cost savings, database and applications performance improvement, and enhanced companywide employee morale.

 

 

 

Director of Information Technology (Reported to Chief Operating Officer)

 

Key Projects & Accomplishments

Ø  Improved core transaction database engine processing from 4.5 TPS to 102 TPS.

Ø  Automated payroll deduction solutions processing to achieve a 95% reduction in set up time, increase in enrollment, elimination of manual processing errors, improve customer satisfaction, and delivery of real-time courtesy notices.

Ø  Successfully reduced co-location backup and recovery storage costs by 70%.

Ø  Developed and deployed a B2B EDI payment solution (Safe Payment Network™) which enabled company clientele to set up approved vendors, assign electronic payment cards for use by employees to make purchases from approved product lists, control spending and streamline reconciliation processes, and attain Level 4 data reporting via X12-EDI.

Ø  Created FreedomPay™ Mobile-Order Entry Solution (pilot) to allow consumers to make purchases at client sites via cell phones which was instrumental in providing convenience to both consumers and companywide clientele.

Ø  Developed FreedomPay™ Enterprise (pilot) an enterprise retail Point-of-Sale (POS) management solution which allowed companywide clientele to manage PLUs across multiple POS devices at different locations.

Ø  Architected and developed FreeWay™ (pilot) a multichannel data-driven payment and non-payment gateway to serve as a central entry point for current and future company clients for monetary and non-monetary processing.

Ø  Designed FreedomPay™ International the company s entry into the international eCommerce marketplace.

Ø  Redesigned Desktop-Deli™ CFreedomPay™ s deli and catering services for food service providers.

Ø  Participated in ongoing re-architecture of FreedomPay™ s relational database system data model.

Ø  Designed and implemented an automated parking services solution for a major healthcare firm.

Ø  Developed and deployed Aether™ FreedomPay™ s Enterprise Reporting System.

Ø  Increased availability of an off-site database by 200%.

 

Senior Database Engineer (Reported to Vice President of Database Engineering)

 

         Planned, researched, and initiated performance improvements to online transaction relational databases while directing all engineering, administration, and 24 / 7 support for 4+ TB of databases in Boston, New York, Dublin, and Bermuda.

 

Key Projects & Accomplishments

Ø  Achieved 600% improvement and $5 million in total savings by leading performance improvement projects for the Eagle Investment System (www.eagleinvsys.com), along with directing performance improvement projects for Sharp-ERS system that measured a 400% improvement and managing similar projects for a Recon system.

Ø  Evaluated and implemented a data replication software solution for internal Microsoft SQL Server databases, including leading evaluation of SLA software solutions, as well as analyzing and initiating software solutions for database back up, encryption, and compression reducing disk usage by 75% and achieving $35,000 in annual savings.

Ø  Successfully implemented an automation of database recovery processes at SunGard disaster recovery site.

Ø  Directed a Sharp-ERS Dublin-to-Bermuda data replication and disaster recovery project, and handled all migration and consolidation of the Sharp-ERS system (from the U.S. and Dublin to Bermuda).

Ø  Participated in SAS 70 and PCI audits.

 

Senior Consultant / Acting Project Manager (Reported to Senior Vice President of Information Technology)

 

         Led targeted decision-making in bringing a previously outsourced mission-critical Customer Management Information system in house, including planning and organizing deployment of new IT infrastructure, network, and database support.

 

 

 

Senior Consultant / Acting Project Manager (Reported to Senior Vice President of Information Technology)

 

         Directed analysis, recommendations, development, implementation, and maintenance of key technologies to enhance 24 / 7 eCommerce operations, along with overseeing all team building, project management, service design / rollout, application design / enhancement, IT strategy / solutions, quality improvement, and partner / customer management.

         Managed all aspects of multiple development, migration, upgrade, and support projects, including assisting in the development of new process to position the organization for advanced growth and continued marketplace dominance.

         Provided leadership and framework to actively identify needs and respond to critical issues.

 

Key Projects & Accomplishments

Ø  Credited with establishing a technical environment to optimally support an innovative Customer Management Information System (CMI) which served as a payment processing system generating 60% of the company s revenue.

Ø  Managed the overall design, installation, support, and growth of a robust network infrastructure to support the CMI system which consisted of a Windows 2003 Active Directory and MS SQL clustering environment.

Ø  Led the efficient migration of data from 3^rd party vendors to a newly established MS SQL 2000 infrastructure.

Ø  Directed the set up of development, testing, and production environments to ensure 99.999% uptime, along with championing the deployment of a virtual network utilizing VMWare which eliminated the purchase of 8 servers.

Ø  Increased stability 90% by completely redesigning a database replication environment, including eliminating unnecessary calls to a Customer Service Center by 90% and enhancing customer satisfaction within only 4 months.

Ø  Administered an Oracle 10G environment designed to reconcile data from MS SQL 2000 to a Gateway System.

Ø  Oversaw full project lifecycle design, development, and implementation of enhancements to the CMI system which increased comprehensive functionality and resolved diverse production issues.

Ø  Successfully defined and implemented best practices to support a 24 / 7 eCommerce environment.

 

Database Administrator (Reported to Manager of Information Systems)

 

         Recognized for performance excellence with selection as the company s 1^st Database Administrator to architect, design, and implement MS SQL 2000 database environment bringing in-house a previously outsourced database management operation.

         Managed, upgraded, and supported a high-availability database environment of 80 databases with 200+ GB of data, including designing, implementing, and monitoring infrastructure, back up, tuning, capacity planning, and data modeling.

         Led full project lifecycle design, development, and implementation of new applications and systems, including overseeing projects from initial needs assessment through to implementation and problem resolution; defining project scope, budgets, and resources; tracking and delivering status reports to managers, users and partners; monitoring risk assessment, issues resolution, and change management initiatives; and establishing and enhancing vendor relationships.

         Interfaced among senior management to identify needs and implement critical solutions.

 

Key Projects & Accomplishments

Ø  Architected, implemented, and supported a database production environment to maximum business continuity.

Ø  Developed Membership Reporting Services a reporting portal for PMI s membership application using MS SQL Server reporting services, and reduced costs by migrating the service from Crystal Reports to an MS SQL Server.

Ø  Designed and implemented a Products & Services Tracker a database reporting application for senior managers.

Ø  Directed the development of the organization s 1^st data warehousing solution for the CRM system.

Ø  Implemented core configuration standards, policies, and procedures for the SQL database environment.

Ø  Defined database security structure, including administering all passwords and managing accounts.

Ø  Introduced SNMP and network monitoring tools to enhance reliability of environment.

 

 

 

Programmer Analyst (Reported to Manager of Information Technology)

 

         Selected by senior management to design and implement a custom ERP solution to integrate and consolidate financial data from 4 global locations, including handling full project lifecycle design, development, and deployment using MS SQL, MS Access 2000, and Visual Basic / VBA development tools; developing complex stored procedures and functions; and designing a DTS package for data transformation, extraction, and migration of data to MS SQL database.

         Planned, tracked, and monitored all project aspects to ensure strict compliance with project scope and deliverables.

 

Key Projects & Accomplishments

Ø  Configured and administered transactional replication processes between an internal database and off-site Web database, as well as data migration and synchronization processes between production and development environments.

 

 

Master s Degree in Software Engineering (Projected June 2011 Graduation)   The Pennsylvania State University

Bachelor of Science in Management Science & Information Systems          The Pennsylvania State University

 

Executive Certificate in Management & Leadership                           Massachusetts Institute of Technology

Software Project Management                                                                                               ASPE Technology

Requirements Boot Camp                                                                                                   Construx Software

 

Microsoft Certified Database Administrator • MySQL Core Certification (MySQL 4.0)

Salesforce.com Administrator Certification • Salesforce.com Developer Certification • CompTIA Project+™ Certification

 

 

Languages:                              Visual C# • Microsoft Visual Basic.NET • ADO.NET • Java

Methodologies:                         Cloud Computing: Salesforce.com • Microsoft Azure • Service-Oriented Architecture

Software:                                  Visual Studio.NET • Microsoft Office Suite • Microsoft Project • Microsoft Visio

                                                Microsoft Visio for Architect • Microsoft Publisher • Microsoft SharePoint

                                                Great Plains • Vertex Tax Q Series • Microsoft BizTalk • Crystal Reports

Databases:                               MS SQL Server • Oracle • MySQL • DB2 • Microsoft Access

                                                Ultraback Disaster Recovery Pro • SmartDraw

 

 

Project Management Institute • Information Systems Special Interest Group

The Data Warehousing Institute • Data Management Association • Software Engineering Institute

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

 

I am excited to build a rewarding career with your company, and am confident that my professional skills, academic credentials, and industry training can help to achieve your objectives.  I can offer 10 years of solid experience in high-level technology solutions encompassing IT Program / Project Management, Strategic Analysis / Planning, Software Engineering, Network / Systems Administration, Global eCommerce Development, Applications Design / Development, and Global IT Delivery Processes, and am well-versed in all facets of ROI Methodologies, Financial Forecasting, Cost Benefit Analysis, and Regulatory Compliance, among other areas.

 

To complement my background, note that I am pursuing a Master s Degree in Software Engineering (Projected June 2011) from The Pennsylvania State University and hold a B.S. in Management Science & Information Systems from the same institution.  I also completed an Executive Certificate in Management & Leadership from the Massachusetts Institute of Technology.  I earned Salesforce.com Administrator, Salesforce.com Developer, and CompTIA Project™ certifications; am a Microsoft Certified Database Administrator; and attained MySQL Certification.

 

Currently, as Director of Information Technology for Professional Capital Services (PCS), I utilize my broad scope of industry knowledge to direct process improvement and automation of an IT infrastructure which is instrumental in reducing costs, improving applications performance, and achieving one-third growth in core business.  Within this role, I successfully delivered automation and processing within 24 hours for 99% of PCS and subsidiaries plans payroll processing and trading (via TD Ameritrade, Fidelity, STN, and Schwab), along with automating distributions and loan request processes.  I also reduced cash reconciliation time by 80 person hours and eliminated human errors by developing a cash / trade reconciliation application, and saved 40% in procurement costs by creating quarterly statement verification processes.  As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.

 

You will find me to be a results-focused professional who can contribute a track record of organizing complex IT and business initiatives, defining key priorities, and meeting targeted goals.  In addition, I can develop and manage IT teams within fast-paced, deadline-driven environments while streamlining processes to increase productivity and efficiency.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.

 

I look forward to hearing from you, and thank you in advance for your consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy