it specialist eager to contribute broad scope of technical expertise, as well as dynamic consulting, business analysis, and management skills toward actively supporting a progressive organization in maximizing performance.
set-up / configuration / troubleshooting / support
networks • active directory • juniper ssl / vpn • windows rras / vpn
windows 1998 / 2000 / 2003 nt servers • isa 2006 • blue coat systems
tcp / ip • nat • proxy • dns • novell • sql server • iis • mts • exchange • oracle
ms windows 95 / 3.1 / dos • microsoft office • microsoft project • internet explorer applications
ø contribute precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills to any professional information technology environment.
ø demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily technical problems in a proactive and productive manner while maintaining high quality standards.
ø adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall information technology goals.
ø contribute specialized technical and consultative expertise toward successful security, active directory, and networking support within a leading global provider of business-driven software solutions.
ø coordinated seamless operational processes utilizing isa 2006 and blue coat systems.
ø applied strong leadership skills toward effectively managing a top performing seven-member team in efficiently administering enterprise security, active directory, remote access, and messaging functions.
ø provided onsite support for premier customers, along with coordinating the development and implementation of dynamic global training and maintenance programs for active directory and isa.
ø achieved corporate recognition with the attainment of two prestigious microsoft peer-to-peer awards.
ø proactively responded to telephone-based networking inquiries for windows 2000 and xp professional servers and advanced servers.
ø troubleshot and / or resolved various issues concerning tcp / ip, rras, nat, proxy, dns, active directory, and other windows 2000 / nt activities.
ø performed optimal dns administration, including strategically planning, maintaining, and troubleshooting internal / external servers running on windows 2000, and concurrently creating and supporting related site zones.
ø contributed exceptional telecommunications support of microsoft platform / windows 2000 networking servers, including directing activities between customers and technicians to ensure outstanding operational service levels.
ø efficiently oversaw the set-up and troubleshooting of desktop users within a fast-paced, high-volume hospital setting operating in a mixed nt / novell environment.
ø resourcefully resolved all pertinent y2k transition issues.
ø performed telephone-based support of client / server applications (front end, database, and networking issues).
ø supported network administration of nt 4 network, 20 nt workstation and windows 98 clients, seven nt servers, and numerous other applications, including sql server, iis, and exchange server.
ø actively supported client applications utilizing microsoft office, microsoft project, and internet explorer.
ø provided key on-site installation of web-based three-tier application, along with installing and configuring iis and mts and creating and configuring oracle and sql server databases.
ø conducted optimal telephone-based support on a pay-for-support line for a major pc vendor within a outsourced call center, as well as supporting all windows 95, 3.1, and dos activities.
ø successfully resolved any application programs, operating system issues, and hardware failures.
bachelor of arts in mathematics
university of texas at austin
hiring agent name
i am currently seeking a challenging and rewarding information technology support role within a dynamic and successfully progressive organization, and am submitting my resume for your review.
i offer over 13 years of solid combined experience in consulting, business analysis, and management roles, including demonstrating extensive expertise in the set-up, configuration, troubleshooting, and support of servers and networks. over time, i have become adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall information technology goals.
you will find me to be a results-driven, solutions-focused and detail-oriented team player who contributes precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills to any professional information technology environment. for these reasons, i am confident that i will prove to be an incredible asset to your professional team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
yyyyyy x. yyyyyy
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!