54 Greybeaver Trail • Scarborough, Toronto, Ontario M1C 4N6 • (xxx-xxx-xxxx • abc@xyz.com

 

Operations Management • Team Building • Customer Service

 

Solutions-focused professional specializing in Operations Management, Team Building, Policy / Procedure Development, and Customer Service eager to contribute over 20 years of cross-functional experience leading multicultural and multinational staff toward maximizing a progressive employer s productivity and profitability.

 

                                    Areas of Expertise                                   

 

Operations Management          Strategic Analysis / Planning          Quality Team Building          Training / Development

Policy / Procedure Development          Workflow Prioritization          Business Communications          Regulatory Compliance

 

                                Professional Synopsis                              

 

~ Increased productivity & reduced manpower budget by 3% within the 2008 C 2009 FY ~

~ Reduced staff turnover from 21% to 12% annulised within an 8-month period. ~

~ Reduced overall sick absences by 1.2% a year within a 6-month period. ~

 

 

Vice President Cabin Services

         Lead the formulation of strategic business decisions, policy / procedure development, and goal setting for a top-performing team to include recruiting, managing, and training staff to meet and / or exceed set company objectives.

         Plan and delegate individual and team tasks to maximize use of resources, along with proactively introducing new career development initiatives to generate low turnover rates and high levels of company loyalty.

         Contribute solid communication skills toward directing management teams overseeing cabin service training, housing, welfare, performance, and operations, along with handling targeted service standards and product development.

         Play a vital role in supporting new crew planning, rostering, and daily operations, as well as assist with manpower and Learning Management / Leave Management / Recruitment Systems as a member of Project Advisory boards.

         Serve as project leader for Prism Software implementation as an integrated IT-based management support solution.

 

 

General Manager In-Flight Services

         Applied dynamic leadership talents toward directing all facets of cabin crew performance, base administration, manpower planning, scheduling, daily operations, recruitment, and service / safety training functions.

         Interfaced with vendors to customize and deploy manpower-driven crew planning, rostering, and daily operations software systems as head of an In-Flight Services project team, and enhanced service standards as a task force leader.

         Introduced key initiatives to improve crew utilization / development, service standards, and administrative processes.

 

 

Manager Cabin Crew (1990 C 2005)

         Strategically steered cabin crew management efforts to deliver high-quality staff training, mentoring, and supervising, along with employing superior standards of customer service to optimize airline profits within competitive markets.

         Developed several critical projects to improve customer service and crew performance standards.

 

Deputy Manager In-Flight Services (1987 C 1990)

         Drove operations success as a leader for all cabin crew training, administration, and scheduling, along with demonstrating strong interpersonal relations abilities toward coordinating staff to adhere to strict performance standards.

         Successfully managed a results-focused project team that implemented a computerized Crew Scheduling System.

 

~ Additional Professional Roles Held Prior to 1987 with Air Lanka Limited ~

 

                                            Education                                          

 

M.B.A., University of Bradford (UK)                                      B.Sc. (Honours), University of Colombo (Sri Lanka)

 

                            Professional Development                          

 

Leadership & Organizational Change • Time Management • Making Quality Presentations • Practical Quality Auditing

Advanced Project Management • Problem Solving & Decision Making • Psychometric Testing Levels A & B

Management Skills Development • Effective Recruitment • Effective Selection, & Interview Skills

3-Dimension Interview System • Effective Communications • Finance for Business Managers

 

                             Professional Affiliations                           

 

International Air Transport Association In-Flight Council Board Member (2002)

Project Management Institute • Examiner Dubai Quality Award Program (2001 / 2002)