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career objective
recent graduate with ma in psychology eager to contribute excellent organizational, problem-solving, and interpersonal relations skills toward supporting the employer as a driven and productive team member
profile
ø strong practical client relations experience along with extensive academic background in psychology and business management
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø meticulous attention to detail and proven record of maintaining high quality standards
ø demonstrated ability to perform multiple concurrent functions in fast-paced, deadline-driven environments
ø dynamic communication, presentation, negotiation, and relationship management skills
ø proactive team player equally effective in independent and collaborative settings
ø sharp technical proficiencies including microsoft office (word, excel, powerpoint, outlook)
education
national louis university,
lisle, il june
2010
master of arts in psychology
university of phoenix, warrenville, il june
2008
bachelor of science in business management
professional experience
crate and barrel, naperville, il 2000 c present
email customer service associate (9/05 c present)
customer service associate (3/05 c 9/05)
call center associate (8/02 c 3/05)
temporary supervisor, call center help desk (4/02 c 8/02)
call center associate (9/00 c 4/02)
- gained valuable work experience concurrent with academic pursuits; steadily progressed within company and selected to serve in an interim supervisory role in recognition of outstanding performance
- provide courteous and knowledgeable customer service and respond to product inquiries via phone and email
- efficiently research and resolve client concerns to ensure superior levels of customer satisfaction and retention; manage escalated issues
- actively support other associates in all aspects of job functions and provide guidance for junior-level employees
- as call center help desk supervisor, oversaw all day-to-day activity, assisted associates with any problems, and prepared meeting agendas
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