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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx


career objective

recent graduate with ma in psychology eager to contribute excellent organizational, problem-solving, and interpersonal relations skills toward supporting the employer as a driven and productive team member

profile

ø  strong practical client relations experience along with extensive academic background in psychology and business management

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  meticulous attention to detail and proven record of maintaining high quality standards

ø  demonstrated ability to perform multiple concurrent functions in fast-paced, deadline-driven environments

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative settings

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint, outlook)

education

national louis university, lisle, il                                                                                              june 2010
master of arts in psychology


university of phoenix, warrenville, il                                                                                        june 2008

bachelor of science in business management

professional experience

crate and barrel, naperville, il                                                                                           2000 c present

email customer service associate (9/05 c present)

customer service associate (3/05 c 9/05)
call center associate (8/02 c 3/05)
temporary supervisor, call center help desk (4/02 c 8/02)
call center associate (9/00 c 4/02)

  • gained valuable work experience concurrent with academic pursuits; steadily progressed within company and selected to serve in an interim supervisory role in recognition of outstanding performance
  • provide courteous and knowledgeable customer service and respond to product inquiries via phone and email
  • efficiently research and resolve client concerns to ensure superior levels of customer satisfaction and retention; manage escalated issues
  • actively support other associates in all aspects of job functions and provide guidance for junior-level employees
  • as call center help desk supervisor, oversaw all day-to-day activity, assisted associates with any problems, and prepared meeting agendas

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