yyyyyy x. yyyyyy                                                   7339 balmoral way c san ramon, ca 94582

(xxx-xxx-xxxx

abc@xyz.com

                                                                                                                                                                    

objective

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management, project administration and interpersonal relation skills toward optimizing operations of a progressive organization.

career profile

ø  over 13 years of administration, customer relations and communications experience.

ø  expertise in business operations functions including mortgage lending, loan origination, auditing and documentation.

ø  knowledgeable in delivery of exceptional customer service.

ø  outstanding communications and presentation skills.

ø  proficient in advanced software applications.

ø  experienced in wide-ranging training and development.

ø  skilled in policy/procedures and process improvement.

ø  comprehensive grasp of business management.

ø  focus on productivity enhancement and meaningful cost control.

ø  record of progression to assignments of increasing authority and responsibility. 

ø  well-organized multi-tasker with strong detail orientation.

ø  self-motivated, self-directed individual.

ø  strong interest in public service/support including police and fire, and in the travel industry.

 

professional experience

mt. diablo bank, san ramon, ca                                                                                                   2007 c 2008

service officer

       recruited to direct activities for consolidation with wells fargo bank.

       examined, classified, audited and prepared documentation for retention/destruction.

       managed vault, atm and back-up cash drawer.

       delivered outstanding customer service.

 

pan american real estate & mortgage, san ramon, ca                                                                 2006 c 2007

loan officer

       retained to perform wide-ranging financial service activities.

       facilitated loan origination and documentation completion.

       ensured client pre-qualification.

       packaged loans for submission to lenders.

       coordinated with escrow companies/lenders to support closings.

 

citibank, san ramon, ca                                                                                                                                  1996 c 2006

customer service officer

         tasked to investigate and resolve client issues.

         successfully developed positive client relationships key to repeat business.

         delivered sales and service support.

         facilitated key hr functions including recruitment, training, annual reviews, counseling, discipline and terminations.

         assessed and identified discrepancies while reviewing financial reports.

         performed in-depth auditing of negotiable items and fraudulent activity.

licensure

notary public license

real estate license

yyyyyy x. yyyyyy                                                   7339 balmoral way c san ramon, ca 94582

(xxx-xxx-xxxx

abc@xyz.com

                                                                                                                                                                    

cover letter text

 

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an administrative manager assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 13 years of successful administrative operations experience in the financial services sector. to complement this background, i possess demonstrated expertise in mortgage lending, loan origination, documentation, process improvement, human resource and customer relations, policy/procedures, labor/management relations, compensation, cost control, benefits and discrimination, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

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