0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

performance-focused leader eager to contribute expertise in business management, training / development, strategic analysis, and client relations toward maximizing a dynamic organization s bottom-line results.

 

         excel at identifying lucrative opportunities and defining targeted strategies for capturing new business accounts, developing existing clientele, and achieving solid leveraging in highly competitive markets.

         create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.

         contribute sharp analytical skills, excellent problem-solving abilities, strong interpersonal relations talents, and solid written / verbal communication proficiencies in support of diverse business operations.

         proficient in connectwise, constant contact, kaseya, zenith, camtasia, video suite, ms office xp / 2007, quickbooks pro, adobe cs3 suite, and internet explorer.

 

key accomplishments

ø decreased call abandonment rate from 21% to industry-acceptable rate of 2% in less than three months, along with increasing client satisfaction rates from 75% to 90% in less than three months of hire.

ø spearheaded new sla handling procedures which reduced entry error rates by 60% upon implementation.

 

         apply dynamic leadership abilities toward directing comprehensive client cultivation efforts focusing on achieving wide-ranging consumer objectives to include liaising between high-profile clientele and partners to actively meet and /or exceed key operational goals.

         expertly compile ongoing market and competitor analyses to negotiate with vendors, as well as proactively networking with clientele and management to facilitate focused development of asset growth activities.

         drive business growth by recruiting and supervising top-performing personnel, along with effectively training junior staff members in all daily operational activities.

         demonstrate strong technical abilities toward creating all-inclusive template libraries for client communications, as well as designing procedures for auditing secure client information to ensure data confidentiality.

 

 

key accomplishments

ø designed innovative training / development programs for new hires which were adopted company-wide.

 

         strategically steered the design and implementation of crm systems, along with successfully integrating current office procedures to create seamless business processes at all times.

         created effective training programs for all personnel, including developing, implementing, and maintaining high-quality standards for all associates to provide consistency within business operations.

         contributed sharp interpersonal relations skills instrumental in conducting valuable daily meetings designed to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

         empowered associates to make decisions to reflect positively on business productivity and client satisfaction.

 

 

key accomplishments

ø increased circulation by over 2,000 copies in 2003 to include adding more than 250 locations within memphis and surrounding areas.

 

         optimized publication distribution efforts to include proficiently managing a highly skilled 10-member driver team within a three-state territory of tennessee, mississippi, and arkansas.

         directed a 20-member staff in performing advanced analytics on circulation effectiveness, as well as developing targeted circulation campaigns directed at meeting key area-based need requirements.

bachelor of science in business management (marketing emphasis)                   california state san marcos

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply my broad background in business management, training / development, strategic analysis, and client relations toward maximizing your company s bottom line and ensuring continued marketplace dominance.  i excel in identifying lucrative opportunities and defining targeted strategies for capturing new business accounts, developing existing clientele, and achieving solid leveraging in highly competitive markets.

 

in my most recent role as director of client relations at k&r network solutions, inc., i singlehandedly decreased call abandonment rates from 21% to industry-acceptable rates of 2% in less than three months, along with increasing client satisfaction rates from 75% to 90% in less than three months of hire.  i also spearheaded new sla handling procedures which reduced entry error rates by 60% upon implementation.

 

you will find me to be a performance-focused leader who is able to create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.  in addition, i am adept at interfacing with all business representatives through to executive level while building critical client relationships and professional networks.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

devon collins