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TRACEY CLASPELL                                         ö xxx-xxx-xxxx


Dynamic, results driven and award winning Business Development Professional with a superior track record of driving revenue, profit and sales results through an exceptional ability to build solid client relationships.  Innovative thinker and visionary sales leader with excellent communication,  presentation and closing skills. History of maintaining balanced sales results in a challenging economical climate.  Reputation for being a knowledgeable business partner who supports the clients needs and delivers superior customer service.


Core competencies include:

w  Cultivate Lucrative Customer Relationships

w  Customer Focused Sales Process

w  Decision Making/Problem Solving

w  Driven to Succeed and Exceed Goals

w  Educate Clients on Product Offerings

w  Loyal, Hardworking and Reliable

w  Perform Needs Analysis/Consultative Selling

w  Prospecting and Lead Generation

w  Presentation, Delivery & Public Speaking

w  Identify Key Decision Makers


Professional History


AT&T INC.                                                                                                                                                                             2000 to  2009

Dedicated Business Service Representative                                                                                                            2003 to 2009

   Maintained complete accountability for product sales and client relationship management for Government, Education and Medical Division sector clientele; managed multi-million dollar accounts, maximized sales and revenue performance, and cultivated solid client relationships to drive results,

   Awarded Presidents All Star Performance recognition in 2004;  facilitated compelling sales presentations, identified cross sell opportunities, and delivered superior customer service to drive growth in the territory.


Business Service Representative, Healthcare Accounts                                                                                      2000 to  2003

   Achieved recognition for DSL Summer Promotion sales results; monitored and maintained client accounts, performed consultative sales to identify client needs, and consistently exceeded performance benchmarks.

   Selected to lead the management and implementation of the Region-Wide DSL Sales Tracking Program.


Verizon                                                                                                                                                                                    1998  to 2000

Advertising Sales Representative                                                                                                                  

   Guided clients in selecting appropriate multi-media solutions to enhance business performance.

   Led aggressive account development and lead generation activist to capture new business; provided creative development guidance for national clients to ensure high performance ad campaigns.

   Achieved national recognition for top achievement, Super Star Award (1999) and named Top Performer with the highest performance and results.


McDonnell Douglas Technical Services Company                                                                                                    1996 to 1998

Executive Assistant                                                        

   Provided high level administrative and business support for company Vice President; forged strong relationships with key management professionals, and instrumental in influencing strategic corporate direction.

   Managed confidential financial and personnel data, provided travel arrangement coordination, calendar management, scheduling, and office assistance to create an efficient and effective environment.


Staff Control, Inc.                                                                                                                                                                1995  to  1996

Safety Environment Administrator                                                                                       

   Directed the development and implementation of a Safety Incentive Program and policies to support risk control activities; reduced equipment costs by 28%.





California Coast University  - BSBM, Bachelor of Science in Business Management - June 2010

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