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Yyyyyy x. yyyyyy



Career Objective                                                                                            

Versatile, results-focused professional eager to contribute broad administrative, operations management and team building talents toward actively supporting a progressive company in optimizing performance



Ø  Offer approximately 20 years progressive experience in customer service and sales, with comprehensive management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.


Key Achievements                                                                                            

Ø  Achieved Analyst of the Month in October 2007 for exceptional performance.

Ø  Proactively orchestrated business development and consistently attained revenue goals.

Ø  Awarded 1997 Employee Recognition Bonus.


Professional Experience                                                                               

Senior Credit Analyst - Nuvell Credit Corp LLC.                                                 2000-Present

  Contribute dynamic leadership skills in assessing credit applications and effectively performing decision-making on transactions.

  Successfully promote exceptional dealer satisfaction by promptly providing superior service, resolving issues and communicating application decisions with organizational policies/procedures.

  Effectively plan, coordinate and facilitate purchasing department operations in contract funding process, with strong focus on optimizing productivity and efficiency.

  Conduct comprehensive review and analysis in order to ensure compliance with all company, state and federal regulations.

  Exhibit solid leadership qualities in training and mentoring new Credit Analysts.


Consumer Product Coordinator -                                                           1998-2000

  Applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

  Maintained full accountability for resolving business and system issues relating to the operation of all Automotive Consumer Products and programs;

  Build and establish key relationships with customers, dealers and vendors.

  Design, develop and maintain quarterly statistical reports, as well as monthly accruals of revenue using EXCEL for review by senior management.


Sales Support Specialist - GE Capital Automotive Financial Services                             1995-1998

  Collaborated with and supported the regional sales and marketing strategy by regularly contacting dealer customers.

  Proficiently funded contracts requiring detailed documentation for complete package. 


Prior Experience


Customer Service Representative - ARTUP Lighting Corporation                                    1990-1995

Supervisor - Savon Drug Store                                                                                     1988-1990

National Accounts Sales Assistant - Weyerhauser Door and Millwork                             1987-1988



Bachelor of Arts in Business Administration - Cal State University, Fullerton


Technical Skills                                                                                              

Microsoft Office and Excel

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