YYYYYY X. YYYYYY

Experienced Management Professional

Customer Service Dedication / Train and Mentor Others / Drive Business Objectives

Experienced Management Professional with over 5 years of experience in overseeing customer focused activities, eager to integrate experience and education into a management position with a progressive organization.  Superior communication and organizational skills with the ability to manage and mentor staff for maximized performance.  Reliable, ambitious and hardworking with strong computer and general business skills.

Temple University, Philadelphia, PA - B.A. in Film and Media Arts (In Progress)

Xxxxxx County College, Blackwood, XXXXXX  - A.A.S. in Video Imaging Technology (2007)

Ability to Work in a Fast Paced Environment

Build & Maintain Strong Client Relationships

Time Management and Scheduling

Consistently Exceed Goals & Objectives

Excellent Communication Skills

Lead/Manage/ Motivate High Performance Staff

Strategic Leadership and Planning

Strong Analytical Skills/Detail Oriented

Customer Service and Problem Resolution

Technical/Computer Savvy/Microsoft and Adobe

National Amusement, Showcase At The Ritz Center, Voorhees, XXXXXX (2004 to Present) - Usher Supervisor   

w  Over see day to day performance and customer service initiatives for team of theater ushers; provide leadership and guidance to ensure compliance for operations objectives for superior customer service.

w  Recognized through Secret Shopper evaluation and received top level scores for performance.

w  Increased daily responsibilities to allow a decrease in labor hours to save operations costs; implemented strong accountability and control to decrease losses.

w  Lead training and development efforts for new staff; attend safety meetings to learn new rules and regulations.

Wawa Inc, Lindenwold, XXXXXX (2005 to 2006) - Customer Service Associate

Taco Bell/KFC, Voorhees, XXXXXX (2004 to 2005) - Counter Associate

w  Provided outstanding customer service for all patrons; processed orders, managed cash and credit transactions and assisted in maintaining a clean and sanitary work space.

w  Ensured product safety and freshness by inspecting expiration tags and rotating inventory.

w  Trained new employees as needed, ensured compliance with safety and performance requirements and consistently received commendations and salary increases based on work performance.