yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
~ accomplished senior management executive eager to contribute exceptional talents in relationship-building, operations leadership, problem solving, and customer service toward supporting an organization in optimizing operational and financial performance. ~
areas of expertise
business analysis & development c diligently assesses business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities. adept at strategic planning, goal setting and attainment, and coordinating daily business operations at multiple locations simultaneously.
sales, marketing & product management c outstanding background in market analysis, identifying sales channels, enhancing marketshare, and performing strategic account planning. cultivates strong vendor relationships while constantly focusing on reliability, value, and cost control.
customer / client service c employs superior interpersonal, negotiation, and communication skills to maximize customer satisfaction and retention. demonstrates well-honed closing skills to negotiate contracts for maximum profitability. proven success in directing, supervising and optimizing customer service programs and operations.
personnel training & management c merges solid leadership and team-building talents to recruit, hire, train, motivate, mentor and manage highly-productive personnel. significant experience in boosting team morale and confidence, and creating training programs.
strategic / tactical planning & initiatives c identifies, analyzes, and targets business development opportunities to catapult business into unparalleled levels of success. excels in profit and loss management, policy and procedure development, establishing rapport, and building positive, long-term relationships.
rubicon oil company, benicia, ca, 2007 to 2008
district sales manager
spearheaded routing operations throughout san francisco bay, benicia and santa clara, oversaw account development, and managed team of drivers.
expertly administered 47 house accounts generating $1m annually while concurrently penetrating and securing new accounts capturing $342k per year.
pioneered customer service training program to elevate customer satisfaction levels.
ryder truck rental, inc., benicia, ca, 1994 to 2007
national customer support manager (2000 to 2007)
consistently provided superlative customer service and attention as onsite representative for a $4.5m national account.
efficiently coordinated customer service activities between 110 ryder locations and 57 customer locations nationwide, with full accountability for contract negotiations, logistics, and scheduling.
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professional experience continued
trained, motivated and managed cross-departmental staff, consistently emphasizing team cohesiveness, efficiency, accuracy and professionalism.
played a pivotal role in closing a $25m finance and maintenance lease agreement.
assessed and directed effective distribution of 246 new lease vehicles throughout the country.
planned, built and administered comprehensive company safety program.
championed efforts to increase federal fuel tax return from $12k to $30k within one year.
customer advocate (1999 to 2000)
exercised exemplary leadership talents to manage customer service operations for 150 truck lease accounts, troubleshoot and resolve invoicing discrepancies, and cultivate, nurture and maintain strong relationships.
applied sharp communication and interpersonal skills to constantly exceed sales goals, maintaining a 110% average above corporate expectations.
resourcefully created and instituted strategy for boosting lease revenues by 10%.
rental sales representative (1994 to 1999)
expanded and maintained customer base via cold calling proficiency and in-person visits.
diligently conducted market analysis, and assembled and launched marketing strategies and plans.
exhibited impressive initiative in opening new retail rental counter as sole operator; successfully produced 22.4% increase in revenue and 618% increase in profits.
district manager, jackson hewitt tax services, sacramento, ca, 1993 to 1994
manager, union hotel (bay area holding co.), benicia, ca, 1991 to 1993
education & training
bba, economics and management, northwood university, midland, mi, 1991
aa, banking and finance, northwood university, midland, mi, 1990
effective communications and human relations c (dale carnegie)
microsoft office (excel, access, outlook, powerpoint, publisher, word, infopath); lotus notes, crystal reports
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