yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
cell: ( xxx-xxx-xxxx
accomplished human resources management executive offering 10+ years of combined experience in hr department leadership, recruiting, training and development, strategy planning, and multi-unit management. long-respected for advanced abilities in operations improvements, relationship-building, compliance, change management, and employee relations. excel at managing budgets and steering organizational directives through innovative programs, policies, and initiatives. display superior multi-tasking, communication, decision-making, planning, and interpersonal skills.
areas of expertise
employee relations & advocacy
staff / department management
policy and procedure development
equal opportunity/affirmative action
recruiting and retention
coaching and counseling
training and development
rewards and incentives
strategic planning and analysis
advance auto parts, mission, ks and austin, tx, 2002 to present
director, talent acquisition (2008 to present)
- resourcefully developed employee branding model and supporting technologies including acquisition of automated applicant tracking system and career site.
- successfully source and attract quality personnel for corporate, logistics and retail environments by driving effective talent acquisition processes, workflows and business rules.
director human resources, area 3 (2006 to 2008)
partnered with senior vice president of operations in leading generalists, trainers and recruiters for approximately 830 stores in 14 states and puerto rico; supported $1b+ in annual sales volume and a total employee population of at least 11,000.
slashed turnover rate from 65.8% actual to 42.1% annualized from 2007 to 2008, capturing a 36% overall improvement.
significantly enhanced generalists performance by reducing and realigning administrative/reactive activities and strengthening emphasis in staffing, development and training.
improved identification and development of future leaders by establishing assessment center for potential multi-unit managers.
instrumental in overhauling reward structure to recognize performance excellence and elevate morale and motivation.
championed training strategy to enable 85% of all store-level management to attend operations and leadership workshops.
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professional experience continued
regional human resource manager (2002 to 2006)
demonstrated exemplary multi-tasking and prioritization skills to oversee and optimize team member relations, staffing, leadership development and training, staff recognition, and policy/legal compliance in conjunction with regional vice president.
boosted leadership strength and effectiveness by recruiting, evaluating and selecting 7 qualified district managers.
strategically formulated extensive training program to improve recruiting and hiring activities, elevate standards, and streamline follow-through by multi-unit and store management.
proactively collaborated with regional vp in increasing bilingual hiring to 42% from 16% via focused training and communication strategy.
successfully improved personnel retention from -25% to positive 30% in first year and realized year-over-year improvement in all job categories.
service merchandise, cincinnati, oh, 1999 to 2002
regional staffing manager
navigated hr functions for district and store-level management among 100 stores spanning 17 states.
exhibited proficiency in recruiting, training, retention strategies, and succession planning.
district human resource manager
spearheaded hr administration for 32 stores in alabama, indiana, kentucky, michigan, ohio and tennessee, with accountability for employee relations, recruiting and retention, management succession, coaching, counseling, and employment law compliance.
beyond conception, dallas, tx, 1997 to 1999
human resource director
adeptly planned, orchestrated and managed complete human resources operations for 17 store locations inclusive of hiring, training, performance management, and succession planning.
standardized hr policies and procedures by writing and implementing comprehensive policy/procedure manual and employee handbook.
human resource generalist, zuzu franchise corp., dallas, tx, 1996 to 1997
sales manager, neiman marcus, dallas, tx, 1995 to 1996
merchandise manager, dillard s dept. stores, dallas, tx, 1986 to 1995
university of phoenix, 2008 to present
phr certification, hrci, 1999
member, society of human resource management, 2000 to present
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