Terri Nelson

 

Dynamic, motivated and highly experienced insurance industry management professional with broad based experience in claims management, risk assessment, teambuxxxxxxding, marketing, client relations and branch office operations. Eager to contribute strong leadership talent, advanced communication, and project management skxxxxxxls toward optimizing the business results of a progressive employer.

Core competencies include:

 

   Identify/Recruit/Develop Top Candidates

   Client Relationship Management

   Collaborate with Internal/External Partners

   Drive Business Results

   Workers Comp Claim Investigation

   Regulatory/Legal Compliance

   Catastrophic Case Management

   Analytical & Quantitative Skxxxxxxls

   Contribute to Underwriting Efforts

   Client Retention/Network Development

   Implement Strategies to Improve Branch Results

 

 

2004 to 2010: Argo Group US, Chicago, XXXXXX - Regional Claim Director - Workers Compensation

   Provided key leadership and oversight for staff development, client relations, workers compensation claims and operational management strategies for Chicago, Phxxxxxxadelphia, and Phoenix offices; consistently achieved corporate goals for client relations and performance metrics.

   Identified, recruited and trained home-based staff to effectively manage high volume workers compensation claims for the New England States; maintained performance management goals and enhanced productivity and outcomes through employee development and training efforts.

   Developed and implemented key protocols for customer audits; consistently achieved compliance with all Sarbanes Oxley requirements, and introduced standardized guidelines for vendor partners and outside counsel processes.

   Increased Best Practices compliance from 78% to 93% and consistently maintained 93% or higher.

 

1985 to 2004: Royal & SunAlliance, Chicago, XXXXXX - Claim s Account Consultant/Risk Management

   Integral team member and claim leader; new business prospects and renewal retention results for risk management business. Evaluated and interpreted risks for new business exposure, and contributed solid business acumen. Developed brand awareness and market penetration goals.

   Maintained 98% renewal retention; collaborated with internal business partners to offer exceptional customer service and maintain solid positioning in the region.

   Workers Comp Claims Adjuster; Midwest office handling XXXXXX, IA, WI and MN jurisdictions.

   Senior Personal lines underwriter; gained significant insight into insurance industry management, client relations and processes.

 

1983 to 1985: Henry Crown & Company, Chicago XXXXXX - Claim Account Consultant-Risk Management

   Maintained oversight for personal lines of insurance for the Crown Famxxxxxxy; collaborated with famxxxxxxy members and key decision makers to make determinations regarding coverage, claims and oversight for managing company claims.

 

EDUCATION

 

Western Michigan University, Kalamazoo, MI

Bachelor of Science, Merchandising with a minor in Business/Communications

Terri Nelson

 

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

I have enjoyed much success in my career as an Insurance Industry Operations Executive, and am ready to take on new responsibxxxxxxities and challenges.  Please accept this letter and resume as application for the position of <position here> with <company here>.  After reading the job description on <site here>, I am convinced that my experience and skxxxxxxl set is a perfect match. 

 

Are you looking for a candidate that can drive high level customer relations and lead complex claims processes?  As an experienced professional with extensive start-up, team buxxxxxxding, project management and program development expertise, I have proven myself to be a trusted and experienced leader with the abxxxxxxity to make real changes, whxxxxxxe aligning day to day operations with corporate goals for accountabxxxxxxity. 

 

With a proven track record of managing the activities of multiple locations, ensuring complete compliance to strict reporting/operations requirements, and leading operational strategies that impact bottom line performance, I am certain I am the candidate you are seeking.  In addition, I am a loyal, hard-working and dedicated professional with the skxxxxxxls to overcome obstacles and drive activities support company objectives.

 

The accompanying resume can give you an overview of my potential for making a worthwhxxxxxxe contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I wxxxxxxl call next week to inquire about the possibxxxxxxity of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.

 

Sincerely,