career objective                              

 

award-winning, results-oriented leader seeking to leverage extensive sales background to support progressive organization s profitability and productivity objectives.

 

profile                                                

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous accounts with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

 

core competencies

strategic sales & marketing	team leadership & training	scheduling & timetables
client relations	sales life cycle management	reporting & analysis
resource optimization	vendor & contract negotiations	product proposals & quotes
process redesign & improvement	relationship development	problem resolution
new business development	presentations & demonstrations	customer service

 

accomplishments                              

 

  secured new account for yrc that produced $50k in five months and captured $100k in special services revenue from another account; consistently grew accounts revenue and met all sales goals.

  held highest closing ratio in company history for jefferson pointe apartments and set record for highest number of leases in one year; received crystal merit award nomination.

 

professional experience                

 

yrc-tulsa and oklahoma city, ok                                                                                     2007 to 2010

account executive (2008 to 2010)

  leveraged effective sales strategies to support specialized programs and developed ongoing customer, vendor, and federal agency relationships while securing shipping revenues between $24k and $1m on 200 territory accounts.

  optimized profit growth by securing new and managing existing accounts and delivering superior customer service; organized customer lunches and entertainments in addition.

  developed lucrative, long-term business relationships with customers by gathering comprehensive understanding of client needs and formulating effective sales propositions.

 

customer care manager (2007 to 2008)

  directed performance of 8 care team specialists, including maintenance of superior customer service delivery and fulfillment of regional revenue and profit objects.

  conceptualized and implemented wide range of staff management approaches and disciplined individuals in accordance with union regulations; utilized performance management, coaching, feedback, and other education and training methodologies to improve team metrics.

  resolved customer inquiries and concerns within timely manner, ensuring continued business relationships and renewed faith in organization.

 

jefferson pointe apartments (oddo development)-overland park, ks                                 2004 to 2006

leasing manager (2005 to 2006)

leasing consultant (2004 to 2005)

  assisted manager with all daily operations of apartment complex and executed sales training of leasing professionals while marketing furnished, corporate, and short-term apartments to fulfill occupancy objectives.

  qualified creditworthiness of potential tenants and explained all facets of leasing process to potential residents, resolving inquiries and concerns as necessary.

  processed applications packages, ensuring completeness and performed checks to verify information.

  presented information apartments and community that highlighted key features and benefits.

 

**    ***    **

further experience as intern for national association of basketball coaches (nabc) planning and executing events at ncaa final four, soliciting donations, and general operations for nabc.

 

education & activities                     

 

oklahoma state university-stillwater and tulsa, ok

bachelor of arts in journalism and broadcasting, public relations emphasis

  member, pi beta phi sorority

  advertising and sales staff, daily o collegian newspaper

 

activities:

member, national association for business communicators

prior member, olathe chamber of commerce

prior member, national association of leasing professionals

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

 

with more than 5 years of experience contributing to sales and marketing needs of transportation and residential organizations, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).

 

in addition to a bachelor of arts in journalism and broadcasting, industry membership, and a results-oriented work ethic, i also can offer:

 

  consistently utilized successful strategic sales and marketing approaches that captured $50k accounts and $100k special revenue influxes; consistently grew accounts and exceeded sales goals for yrc and jefferson pointe apartments.

  motivated and led multidisciplinary teams to ensure productivity and morale in high-pressure situations center upon process improvement.

  delivery of peak customer service and satisfaction utilizing data-driven decision making with working knowledge of wide range of technologies.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy